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voco Orchard Singapore, an IHG Hotel (SG Clean)

Photo gallery for voco Orchard Singapore, an IHG Hotel (SG Clean)

Primary image
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe

Overview of voco Orchard Singapore, an IHG Hotel (SG Clean)

voco Orchard Singapore, an IHG Hotel (SG Clean)

5.0 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
238883, Singapore, 581 Orchard Road

Explore the area

  • Popular LocationRoyal Thai Embassy1 min walk
  • Popular LocationION Orchard5 min walk
  • Popular LocationLucky Plaza7 min walk
  • AirportSingapore (SIN-Changi)29 min drive

Choose dates to view prices

About this area

Singapore

Located in Orchard neighborhood, voco Orchard Singapore, an IHG Hotel (SG Clean) is connected to a shopping center. ION Orchard and Orchard Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Botanic Gardens and Universal Studios Singapore. Traveling with kids? Don't miss Singapore Flyer and East Coast Park.
Visit our Singapore travel guideOpens in a new window
Map

What's nearby

  • Royal Thai Embassy - 1 min walk
  • ION Orchard - 5 min walk
  • Lucky Plaza - 7 min walk
  • Singapore Botanic Gardens - 16 min walk
  • National Orchid Garden - 3 min drive

Getting around

  • Orchard Station - 5 min walk
  • JB Sentral - 35 min drive
  • Singapore Changi Airport (SIN) - 28 min drive

About this property

voco Orchard Singapore, an IHG Hotel (SG Clean)

5-star luxury hotel connected to a shopping center in Orchard
Along with 4 restaurants, this hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Voco Orchard Singapore, an IHG Hotel (SG Clean) offers 423 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Singapore hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

Languages spoken

Chinese (Mandarin), English, German, Hindi, Italian, Japanese, Korean, Malay, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of SG Clean (Singapore)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Secured valet parking on site (SGD 12 per day)
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: SGD 44.46 for adults and SGD 22.23 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Opus Bar & Grill
  • Il Cielo
  • Iggy's
  • D9 Cakery

Things to do

  • Art gallery
  • Children's pool
  • Designer stores
  • Fitness center
  • Outdoor pool
  • Shopping mall
  • Shopping
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference space (23203 square feet)
  • Meeting rooms - 17

Outdoors

  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2017

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 29-inch TV
  • Cable channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 25 2022 to December 31 2022 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SGD 70.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 44.46 for adults and SGD 22.23 for children (approximately)
  • Airport shuttle fee: SGD 90.95 per vehicle (one way)
  • Secured valet parking fee: SGD 12 per day
  • Rollaway bed fee: SGD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hilton Hotel Singapore
Hilton Singapore
Singapore Hilton
Hilton International Singapore
Hilton Singapore Hotel Singapore
Singapore Hilton International
Hilton Singapore Hotel
Hilton Singapore
Hilton Singapore (SG Clean)
Voco Orchard Singapore an IHG Hotel

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 4 out of 15 reviews
5 - Excellent 27%
Rating 4 - Good. 7 out of 15 reviews
4 - Good 47%
Rating 3 - Okay. 3 out of 15 reviews
3 - Okay 20%
Rating 2 - Poor. 1 out of 15 reviews
2 - Poor 7%
Rating 1 - Terrible. 0 out of 15 reviews
1 - Terrible 0%

4.1/5

Cleanliness

4.4/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service
The quality of breakfast buffet for vegetarians is limited - as an International place (Singapore) I would have expected more options / range for vegetarian / vegan options
Stayed 3 nights in May 2022

3/5 Okay

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location, easy transport links all over Singapore nearby. Lovely lobby, ample dining area for breakfast. A fairly good breakfast served. Check-in/front desk staff were friendly and helpful. Strangely through, I did ask concierge if there was an airport pick/up drop-off service and he said no...but the website says there is...so fix this Voco. Also, the staff in the dining area were rushed off their feet while we were there as the govt stipulated no buffets for breakfast - some staff were very surly (Chinese staff especially) while others were accommodating and apologetic regarding long wait times (no longer an issue as from the 1st May, buffets are back). The pool is small, not too scenic and it got crowded quickly so we didn't spend much time there. Rooms are a good size, for a city hotel, tastefully decorated and comes with a glass desk which was a good size too. We had a nice view of the city skyline from our room. The biggest gripe I have with the voco is the housekeeping...we were there 4 nights and our bed was only made once, and even that was just pulling the covers over. They did come in daily to refill the water bottles, clear our the rubbish bins, but not much else. This could be improved a lot Voco.
Stayed 4 nights in Apr 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Good location friendly staff
Stayed 3 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, room comfort
All good except the bathroom
Stayed for 15 nights and I was overall pleased with my experience at Voco Orchard. Everything was excellent except one big negative, the bathroom. The negative:- The bathroom looked and felt really dated and did not go along with the rest of the hotel room. The marble counter top and floor looked seriously faded or stained. The sink tap was stained or covered with dirt and the bathtub tap handle was loosen and hard to turn. Only the showerhead was relatively new. A complete renovation is needed. The positive:- The location - within walking distance (5 -10 minutes) to many big shopping malls, restaurants and MRT Orchard Station. The services - I only have compliments to all the staff of the hotel, from the front desk, the restaurant staff and the housekeeping team, just perfect. They made me feel safe and comfortable under the COVID restrictions. The printing service comes in handy for COVID documents before travel. The room - Despite the condition of the bathroom, the room itself was in much better condition. I guess it was renovated not long ago and it was spacious. With a King bed (really comfortable) and a big glass top working desk, there is still a lot of space to move around. The TV is 55" but the channels are limited. Wifi coverage is good but speed is not fast (~ 5 Mbps). The breakfast - There were 5 to 6 breakfast sets to choose from and not hard to find something you like. The food was delicious too. Overall, I would still give it a 8.5/10.
Stayed 15 nights in Mar 2022

4/5 Good

Traveled with partner
Liked: Staff & service, amenities
The hotel staff is friendly. Breakfast is fantastic. Location is convenient cause it is quite near the MRT station.
Stayed 15 nights in Mar 2022