Silvana Vacations from ￥156,528

Great design throughout the hotel, and check in was fast and very friendly!

Yes very welcoming. Every time we ate at the restaurant they brought her a water bowl.

Lobby is very small and the check in process along with guests trying to get a drink at the bar can be very crowded and overwhelming. There’s just no space to move around. Bunch of extra fees for a room service on top of the resort fee at the end of the stay just didn’t seem worth it when the service serviced was standard and not necessarily exceptional (like one of the waiter at the bar treated us like we’re on a fast food chain always in a hurry didn’t even smile nor made a friendly demeanor.)

Based on our stay it is very clear to be that this space relies on the beautiful views and the physical space and the customer service is lacking and underwhelming. Upon check in we were told we could have a late check out and would not be an issue unless we wanted it extended in the morning which was not guaranteed due to availability. We found that fair and went on our way to our room. We proceeded to order room service only to find out there was an additional $44 dollar charge for the delivery. Truthfully, we would’ve ordered anyway, I’ve just never had a hotel not disclose the additional charges. We proceeded to make the most of our stay. The following morning before we left on our planned Seattle activities, we decided to stop by the front desk and double check if that late check out we asked for would also have any additional charges that we hadn’t been informed of. There, we were met with Ryan, the most unimpressed, unenthusiastic and frankly unwelcoming person of the entire experience. Ryan proceeded to tell us there was no late check out and late check out was at 12 (it was 11:45). When I Explained to them the gal the night before assured us we would, as we had activities planned , they pretty much shrugged their shoulders and gave us a “not my problem” attitude. We raced back to our room, packed up, and truthfully, hope that if we ever stay there again, never have someone as unfit for hospitality as Ryan.