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"Wow this hotel was elegant. Stunning views of the Lotte tower. Shopping right at your footsteps. Conveniently next to the subway. Breakfast buffet was great. Indoor tennis was a fun experience. Staff were top notch for this 5 star establishment."

"エアコンの温度調整が効かず寒かった。 部屋の清掃は、とても綺麗にしていただいて良かった。"

"Onsite restaurant was great so were the food options around "

"Air conditioner on (light on) without any sign of fan or cool temp."

"Basic breakfast, small rooms ( before paid upgrade) elevators that hardly come, a bath with a curtain, only few sockets. In short not what you expect from a 4 star hotel. "

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Great spacious room alot around to eat plus train station 2 minutes from the hotel excelent "

"Fantastic "

"Clean spacious room, plenty to do within resort"