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Popular Hotel & Spa

4.0 star property
Travelers find a peaceful retreat near Siem Reap Art Center Night Market, with poolside cocktails and rejuvenating spa treatments like reflexology and aromatherapy.

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Just steps from the vibrant Old Market Area, Popular Hotel & Spa offers an upscale getaway with a poolside bar, coffee shop, local and international cuisine at Popular Coffee, free in-room WiFi, and a well-stocked library. Multilingual staff provide knowledgeable assistance.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

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￥22,466 total
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About this property

Popular Hotel & Spa

  • Upscale hotel near Old Market Area
  • Located close to Siem Reap Art Center Night Market and Pub Street, Popular Hotel & Spa provides free airport pick-up, a poolside bar, and a coffee shop/cafe. Treat yourself to spa services, such as a manicure/pedicure, reflexology, or a massage. The on-site local and international cuisine restaurant, Popular Coffee, offers breakfast, lunch, dinner, light fare, and a poolside location. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers and pool umbrellas
    • A 24-hour front desk, ATM/banking services, and a TV in the lobby
    • A porter/bellhop, free newspapers, and concierge services
    • Tour/ticket assistance, coffee/tea in the lobby, and a computer station
  • Room features
  • All guestrooms at Popular Hotel & Spa boast comforts such as pillow menus and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes.
  • More amenities include:
    • Bathrooms with free toiletries and hair dryers
    • 24-inch Smart TVs with premium channels
    • Electric kettles, daily housekeeping, and desks

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Popular Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Popular Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Popular Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Popular Hotel & Spa?

Check-out is at noon.

Does Popular Hotel & Spa provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs 6:00 AM–midnight on request.

Where is Popular Hotel & Spa located?

Located in Downtown Siem Reap, this hotel is within a 5-minute walk of Old Market Area, Siem Reap Art Center Night Market, and Pub Street. Angkor Night Market and Royal Garden are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.6

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 76 out of 158 reviews
Rating 8 - Good. 57 out of 158 reviews
Rating 6 - Okay. 13 out of 158 reviews
Rating 4 - Poor. 9 out of 158 reviews
Rating 2 - Terrible. 3 out of 158 reviews

Reviews

Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stairs to get to the room was difficult to use, the room had many flyes.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

YOSHINARI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最悪・最低のホテル

朝食付きプランのはずが、付いてない。 サニタリーも歯ブラシだけ。 部屋は、ゴキブリの死骸だらけ。 予約のプラント全然違う。最低のホテルです
Stayed 1 night in Mar 2020
Verified

8/10 Good

Kul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is separate yet very short walk to the noisy Pub Street and several restaurants. Staff is polite. The common areas felt stuffy during this (March) season. Position of bed is the other side, away from Aircon so the cooling in room was not effective. Recommended to stay!
Stayed 4 nights in Mar 2020
Verified

8/10 Good

MR L H

Liked: Staff & service, property conditions & facilities, room comfort

Great location and staff

Hotel well located but not in noisy location. Tuk tuk driver Mr Teavy was very friendly and helpful. Reception staff were very helfpul and accommodating. Good food in restaurant. Pool was great and had good shade from sun. Room downstairs was cool. Some dirt swept under bed but apart from that clean.Shower could be upgraded. I would definitely stay there again.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Karolína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ujde to ale jinak fajn

Myslím si že na takto hodnoceny hotel by měli být sluzby i vybavení lepší. Moc fajn byla sleva do restaurace.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent breakfast choice, very pleasant and helpful staff. We have spent 5 days there and loved every minute of staying there
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, frankly speaking, were super nice. They made my trip a memorable one. The pool was also nice. Breakfast was great. The rice noodle soup was savory. I loved it. Would be back again. Cheers.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Things have changed here..not same same as last t

I booked a room at The Popular Hotel & Spa one year ago. I had a very pleasant stay here 02/2019 and I loved the staff, location, pool & room. This current stay....I loved the staff, although not as friendly as one year ago, where they kindly greeted me each time I returned from going outside. This was not done as frequently this time. Cold towels were given last year....none so far and it’s day 3. Re: the room this time, it was very nice with the cold AC and the comfy big king bed, abundant English Channel TV and the refrigerator, however, there is a window in the room near the balcony door that has no blind at all. Hence the morning sun at 6am comes shinning through unabated. Not good for someone that likes a pitch black room. The front desk informed me that the owner was aware of the issue, and would take care of it at the end of the month, well after my stay here:-( The man they sent up to check it out only hung 1 of the bathrobes on the open window:-( A black piece of cardboard would have sufficed. And to top it off, this morning at the pool breakfast area, there were 3 guys sleeping fully clothed at the pool. They apparently were waiting for their rooms, but with limited recliners and just a bad look, it was disappointing that the hotel staff allowed unpaid guests, as they were not paying guests until after getting their room, to sleep by the pool using recliners for current paying customers. And it was a bit disturbing that the 3 guys would think that that was “okay”.
Three Unpaid guys sleeping by the pool....I thought I was in San Fransicko for a brief moment.....
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
部屋が道路脇の2階でうるさかった。部屋のベランダ窓のカギがかからなかった。気づいたのが3泊目の夜でそのまま言わずに帰りましたが。 パスポートのコピーを取った後返すの忘れてたり、チェックイン時にクレジットカードで料金を払ったが、チェックアウト時にも要求されたり、もちろん払ったと主張し確認してくれましたが、ちょっと脆弱な感じは否めないです。 プールサイドの朝食はメニューも多く気分も良かったです。
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Bernadeth

It was fair.. there was a lot of mosquitoes inside the room. The guy in the reception was not very helpful and it takes times for us to check in
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Erol Emre

Liked: Cleanliness, staff & service, room comfort

Good staff, good location, good breakfast.

Staff is very polite and helpful. Breakfast was nice. Check-in process was smooth and quick. The hotel need a little maintenance, such as squeaky bathroom and room doors. You can hear other guests doors too, especially very early hours, 5am for Wat Angkor sunrise. Little oil on doors would take care of problem. Location is right in center. Hotel tuk tuk driver, a little older man, very polite and ride carefully. We hire him for our transportation. Overall, it was good stay.
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Charlotte

Liked: Cleanliness, room comfort
Disliked: Staff & service

Almost a nice hotel, clueless staff

My dad described it best when he said it felt like the hotel's staff must have quit en mass a week or two ago and the handful of people left had no idea how to run the hotel. The pool was lovely... but they had no towels the first day we were there. They ran out of coffee cups and plates at the free breakfast. Room service was a failed linguistic exercise. I had to check out early due to an emergency and the front desk girl's English was too limited to separate the two rooms' bookings, so I just gave up and we paid for two nights I wasn't even there.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, good location to city center, good bathroom with rain showering. Very comfort sleepy pillows and bed. Good taste of meals at hotel restaurant with reasonable price. Free airport pickup if you have prebooking.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice location, fantastic staff!!

Lovely hotel and great value for the money!
Stayed 1 night in Jan 2020
Verified

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near to Pub Street (the main tourist area). As well as the night market and street food stalls.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel and great staff!

Fantastic hotel with awesome staffmembers. Very polite, helpfull and service minded. Strongly recommend this hotel with great value for the money.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour à bas prix

Nous sommes deux amies et avons séjourné dans cet hôtel neuf et propre, dans le centre de Siem Reap. Le Night Market et la célèbre Pub Street sont situés à quelques minutes à pieds. La rue est passante mais les chambres donnent sur l’arrière, ce qui permet de ne pas souffrir des bruits de la rues, tout en bénéficiant des avantages comme les tuk-tuks en permanence. Depuis les temples d’Angkor, nous avons fait le choix de faire appel au service d’un Tuk-tuk avec l’hôtel. Nous avons payé 15$ pour 2, et on nous a emmené à 5h30 du matin récupérer nos billets pour voir le lever du soleil et ensuite enchaîner avec le Petit Circuit (Angkor Vat, Angkor Thom, Ta Phrom etc.). Tous s’est parfaitement déroulé, le petit déjeuner étant préalablement préparé par l’hôtel avant notre départ. L’hôtel propose un service de transport de l’aéroport à l’hôtel, mais il faut vous munir de vos références de vols afin qu’ils organisent cela pour vous. Le petit déjeuner sur place est varié et délicieux. Le personnel est attentif et aux petits soins. Le spa propose des massages de qualité mais des tarifs bien au-dessus de ceux pratiqués en ville (25$ pour un full body massage contre 5 à 10$ en ville), La piscine Et les transats sont ensoleillés de 9h30 à 13h30, ensuite le soleil tourne. C’est un excellent rapport qualité-prix: 140€ pour 2 personnes pour 4 nuits, soit 70€ chacune. Foncez !
Notre chambre 507: une grande surface climatisée !
Vue depuis le lit sur la salle de bain
La jolie salle de bain
La baignoire/douche (avec eau chaude)
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value for Money and Location

Hotel is well located, but not too close to Pub Street And markets and was very quiet (we had room facing building next door). Breakfast was good (hot food to order), staff pleasant and helpful and spoke English. There is a nice pool and drinks prices are same as most cafes. Room was a good size with roomy en-suite, air conditioning and really good wifi (best I’ve had in any hotel). Would recommend as very good value for money.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
立地がとてもいい場所にあり 川沿いの屋台街やパブストリート ナイトマーケットやオールドマーケットに徒歩10分以内で行けます。 コンビニやお土産屋も近所にあり便利。 広さは十分広く快適。 朝食はフルーツ サラダ パン等はバイキングでメインはオーダー式。お粥やオムレツなど種類も豊富で美味しい！ ただマイナス点は 昼間はお湯が出ないのと道路側の部屋でうるさい。私は疲れていたので熟睡出来たが神経質な人だと無理かも。。。。。 私は次もこのホテルに泊まりたいです。
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
プ－ルも有り中心地にも5分程で歩いて行けて更に夜はとても静かでゆっくり眠られた‼️
Stayed 5 nights in Jan 2020
Verified

10/10 Excellent

Ludmilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this adorable hotel! I felt like I was in a Pinterest picture! Staff is incredibly nice and helpful. Room is comfortable and well equipped. Pool was great. We didn't hear the road outside at all. Heads up: no elevators! We are nice and young so our room on the 4th floor wasn't a problem. Also, don't leave your bathroom window open, we got a lot of mosquitos on our last night cause we forgot
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima ubicazione dell'hotel appena fuori dalle rumorose vie più centrali. Hotel molto carino con piscina da sfruttare dopo le visite ai templi. Colazione a buffet per dolce e frutta e alla carta solamente orientale/salata. Camera piccolina ma accogliere. Personale gentilissimo e disponibile. Consigliato!
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Elin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing city with the sweetest people! The hotel is close to the market where you can eat for just a few dollars! The hote is also close to everything you want to do in Siem Reap and the hotell will help u book everything.
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service

Good location. It's located near some markets. It was quiet. There is garage for parking motorbike. We enjoyed their breakfast and pool.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

We were 3 persons and got free pickup from bus station to hotel it was weird to ride with tuk-tuk for 3 with all the luggage but it's free and it was funny :) Breakfast was good but they could have more options if you are not very picky then it will be good for you. Water in pool was cold again for some this is good not for me but this is not what I included in my overall grade it's just a bonus to have pool. Room was clean towels and bed sheets too except of the floor which needs some scrubbing I guess when you are walking with socks and look you see how dirty socks are. But this was the only thing I noticed.
Stayed 3 nights in Dec 2019