4/10 (不満)
Ariste、Sherman Oaks
ペット同伴の旅行
2026 年 3 月 9 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After a long day of travel, I expected a clean, comfortable, and quiet room based on the reviews, but my experience was the opposite.
The issues began at check-in. The lobby is very small and had an overwhelming smell of food, which made it unpleasant to even stand there. The owner at the front desk was also quite unfriendly.
In my room, I immediately noticed the pillowcases had clearly not been changed from the previous guest. I went back to the front desk to request clean ones (again walking into the strong food smell). The owner’s wife, who was much more pleasant, offered to bring fresh pillowcases. I told her I was unhappy with the room’s condition—the shower stall was dirty, the floor unswept, and the towels looked like old rags—but I was exhausted and just wanted to sleep.
The noise from the room above was extremely loud. I could hear conversations, the TV, and even a dog’s nails on the floor. When I went back to the still stinky lobby, the owner handed me another key with no explanation. When I asked if I was moving rooms, he simply said yes and walked away.
After moving everything, I discovered the new room also had dirty pillowcases, rag-like towels, and even blood on the comforter. If I hadn’t been so exhausted, I would have left. The only reason I added a star is because the wife genuinely tried to help.
Ariste
2026 年 3 月に 1 泊滞在