From the very onset, my experience dealing with not only VRBO but the owner of the rental/property in Pinetop/Lakeside AZ , aka The White Mountains was nothing short of EXEMPLARY!! Lisa Knap , the property owner, is courteous, outgoing and is extremely accessible!! The information provided to me with respect to Checking In, Checking Out and everything in between was specific as well as understandable!! The property was exactly as proposed in the pictures!! The property was clean and the Christmas Tree provided to us by Lisa was magnificent!! ALL of the home amenities were wonderful!! We could not have asked for better and we are so grateful and appreciative for this "experience" especially since this was our first trip to the White Mountains to celebrate Christmas as a family!! Thank you Lisa for such a memorable experience!! Merry Christmas and Happy New Year!!