2/10 (非常に不満)
nicole s.
2025 年 10 月 26 日
stay clear from this property! my family and I drove two hours to stay here. we pull up and the place is very over grown and downed cut up trees were all over. there was a broken electrical box just laying in the driveway beside the garage. okay. we looked passed that. we opened the door and there was an awful smell of gasoline fumes. that’s the only way we could describe it. the house was cold-55 degrees in there when we walked in so we turned the heat on. two hours later it only went up to 56 and we had realized we didn’t hear anything running that sounded like the heat was on. my partner checked the breaker box and saw it was flipped off. she turned it on and the heat kicked on. we were so happy. five minutes later the breaker flipped off. mind you I messaged the property host updates of everything that was going on and didn’t hear from them for three hours. we tried to call the number listed and it said “user busy.” they didn’t respond until I told them we are leaving the property. not once did they apologize or try to make things right. awful customer service! they did refund us part of our stay and said we’d have to contact vrbo for the rest of the refund. we’ve contacted vrbo twice and they’ve told us they haven’t been able to get in touch with the property owners to get their permission to refund us the rest of the money. absolutely horrible horrible customer service. I never complain unless things are really bad and this was HORRIBLE! STAY AWAY!
nicole s.
2025 年 10 月に 2 泊滞在














