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Grand Kempinski Hotel Shanghai

Photo gallery for Grand Kempinski Hotel Shanghai

Primary image
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, individually decorated
42-inch LCD TV with satellite channels, iPod dock

Overview of Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
200120, Shanghai, Shanghai, 1288 Lujiazui Ring Road

Explore the area

  • Popular LocationOriental Pearl Tower9 min walk
  • Popular LocationShanghai World Financial Center14 min walk
  • Popular LocationShanghai Tower16 min walk
  • AirportShanghai (PVG-Pudong Intl.)42 min drive

Choose dates to view prices

About this area

Shanghai

Located on the waterfront, Grand Kempinski Hotel Shanghai is in Downtown Shanghai neighborhood and is connected to a shopping center. The area's natural beauty can be seen at The Bund and Yu Garden. Shanghai Disneyland© and Great World Entertainment Center are also worth visiting. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails.

What's nearby

  • Shanghai Stock Exchange - 6 min walk
  • Oriental Pearl Tower - 9 min walk
  • Jin Mao Tower - 12 min walk
  • Shanghai World Financial Center - 14 min walk
  • Shanghai Tower - 16 min walk

Getting around

  • Dongchang Road Station - 12 min walk
  • Shanghai South Railway Station - 15 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 42 min drive

Restaurants

  • Restaurants on site
  • Elements
  • Acqua
  • Suntime Century
  • Albero

About this property

Grand Kempinski Hotel Shanghai

5-star luxury hotel connected to the convention center in Downtown Shanghai
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a nightclub, 2 bars/lounges, and a health club are onsite. All 686 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, wired Internet, and LCD TVs.
Grand Kempinski Hotel Shanghai offers 686 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Shanghai hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yhi Spa has 3 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 100 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 208 for adults and CNY 104 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Designer stores
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Living plant wall
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Late check-in fee: 100-percent of room rate for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in
For more details, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
In addition to presenting proof of COVID-19 vaccination during check-in, guests must also provide a negative PCR/Antigen test result (test must have been administered no more than 48 hours prior to check-in).

Renovations and closures

The following facilities or services will be unavailable from March 15 2022 to April 30 2022 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from December 1 to February 28:
  • One of the dining venues
  • Bar/Lounge

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 208 for adults and CNY 104 for children (approximately)
  • Fee for in-room wireless Internet: CNY 100 per day (rates may vary)
  • Fee for in-room wired Internet: CNY 100 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee: 100-percent of room rate for check-in between noon and 6:00 PM
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A swimming cap is mandatory in the swimming pool.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Kempinski
Grand Kempinski Hotel
Grand Kempinski Hotel Shanghai
Grand Kempinski Shanghai
Shanghai Grand Kempinski
Gran Melia Shanghai Hotel Shanghai
Kempinski Shanghai Shanghai
Grand Kempinski Hotel Shanghai Hotel
Grand Kempinski Hotel Shanghai Shanghai
Grand Kempinski Hotel Shanghai Hotel Shanghai

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 535 out of 858 reviews
5 - Excellent 62%
Rating 4 - Good. 233 out of 858 reviews
4 - Good 27%
Rating 3 - Okay. 50 out of 858 reviews
3 - Okay 6%
Rating 2 - Poor. 25 out of 858 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 858 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.3/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was outstanding, this is an excellent hotel to stay, enjoy and relax.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just left, but would be back soon!
Took few days off to relax and connect with friends and chose the Grand Kempinski as a recommendation from a good friend. I was not disappointed 😉 The service is very good and the staff is friendly at all their facilities... The breakfast buffet has a great variety from fresh fruits, to pastry, classic and tasty omelette also vegetables, congee and noodles for to those catering to the Asian taste... The pool, spa and gym area enjoy beautiful views of the Pearl tower, the Huangpu river and other sights of Pudong! The Havana bar on the 30th floor is amazing for early evening drinks or night cap, great music, expansive views and friendly staff. If you care about lounges, book a room with access to the executive lounge to enjoy the happy hour there in an exclusive and calm environment... I just left, but would be back soon!
Stayed 3 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast buffet because of the wide variety and grrt quality of the food. I also enjoyed the location. We wanted to stay near the Oriental Pearl Tower and this was a perfect 5 minute walk away with great access to shops and fun things along the way!
Stayed 2 nights in Jan 2020

2/5 Poor

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020