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"Wonderful stay!"

"convenient location and lovely staff! onsen hours quite convenient as well."

"Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small. "

"From checking in to checking out the staff attitude prompt immédiat attention to any request or need from the customer. Getting over an beyond expectations. Two world Bravo your management should be proud of the etiquette you endorsed "

"The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day. "

"Excellent experience of staying this hotel."

"The front desk agent, Ms Umeda helped me a lot when I had a trouble. She helped me and save my Japan trip! Thank you so much!! This is our second time to stay at Authent Hotel, convenient location and loved the Polo Star top lounge. Nice view and so relaxing after long walking sightseeing. "

"Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent."

"Not really knowing what to expect, I at first was nervous due to the front entrance. It doesn't appear up to date and I had one of the tiles loosen almost out of place. That was my only concern throughout my stay. The hotel staff greeted me warmly and offered me slippers to change into (my feet were too big for any of them). It was an easy check in. I carried my stuff to my room and honestly thought they had made a mistake. The room was so nice, clean, spacious, updated and furnished well that I thought I was in the wrong room. I could've stayed in the room the whole day because of how nice it is compared to many other rooms in Japan. Breakfast was welcomed and different from usual hotel breakfasts offered. I'm writing this as a two month traveler of the country. They deserve every good rating they receive."