We received the address via email with a word document attached (day of, while driving) all other correspondence had a different address. After a long drive, we pulled in to the office. I was annoyed,rightfully so, and there was absolutely no apology. I have reserved other properties through another site and I am alway provided the address when payment is submitted. Anyway, my grumpy group has an additional drive of 30 minutes. House was not very clean. We have amazing pictures of a hefty hairball loose in the kitchen. Dishes were not clean. Pool was sadly closed. It was ann80 degree day.