「terrible experience. Firstly we didn’t get robes and towels upon check in which meant we had to return for these from the red block to query about them. Apparently you need to ask for these! During check in, the woman was dealing with us at the same time as taking phone calls from quests and whilst this was great multitasking, it made check in less personal and may have been why she missed explaining things to us and providing us with a pool bag.
My biggest issue throughout this stay was the...
「The location can’t be beat, we were able to walk to everything! The room was clean, staff was friendly and helpful and the breakfast was very good. The only reason I gave 4 stars was because the wood floors are very creaky and make noise when walking-Try to get a room on the highest floor.」
「Our experience at Hotel Steiner was unfortunately very disappointing. One of the main reasons we specifically chose this hotel was air conditioning, yet it did not work properly for a significant portion of our stay.
Whenever we contacted the staff with a question or problem, they seemed unsure how to help and the response was almost always, “We will call you back.” To their credit, they usually did call back, but unfortunately the follow-up rarely provided an actual solution or a clear answer...
「Beautiful hotel. Stunning location. Great pool area lovely terrace for breakfast. Staff were attentive especially Leonie on reception who was very patient with our poor German. She gave lots of useful information and directed when we needed help」