Serrano Square

The front desk staff were very friendly and accommodating, especially since I had not previously provided all the requested information. They helped me settle in quickly.

Everything about this hotel snd the experience there is amazing, it’s decor, it’s cleanliness, it’s absolutely pristine, it is immaculate with it’s cleanliness, it smells incredible, the decor in the lobby when you first walk in is very high-end and regal-there are large containers, filled with lemon ice water to welcome guests with. The staff is incredibly welcoming and friendly, and also multilingual, check-in went incredibly smooth, they were extremely accommodating and even offered to help with me confirming excursions I had booked, I’m not fluent in Spanish and was having trouble confirming, the gentleman working the desk called the Tour Group for me and confirmed all of my details for pick up… Which was incredibly nice and greatly appreciated. The morning breakfast buffet is delicious, well stocked, and the dining area in the restaurant is beautiful The rooms were in true form to the rest of the hotel, absolutely pristine- very modern, very elegant, the beds and pillows extremely comfortable, it was a very quiet and relaxed atmosphere. This is in a great area of the city, very high-end and close to all of the attractions, I honestly couldn’t be happier with my experience there, I know I will return to Argentina again in the future and will absolutely book my accommodations at this location again

I thought that the company could have provided simple information about where the pool and sauna are situated and other info about the local area. I did email them to ask and they responded straight away, however it would have been easier if the info was provided at the start. There was a lot about the other apartments that they have, big upsell on them but nothing to help the paying customer with the local area. All about the company and nothing about looking after the guest. I really disliked the 'perfume/detergent smells at the property, it was very invasive. Given that it is newly renovated, they could have sound proofed it, I could hear the person upstairs clip clopping around in the early hours and could even hear them sliding the wardrobe door open. When there were people chatting outside, it sounded like they were in the apartment (I was on the first floor at the front) and it's a busy public area/street. The bed and pillows were comfortable thank goodness because I had flu whilst I was there and I ended up in bed for two days, great that it was comfortabe.