Serfaus Vacations from ￥215,668

Nice room. Central and easy to get to all the tourist attractions.

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.

Fabulous stay! Superior staff! and very clean! Top Notch!!!

Staff was friendly and helpful. Room was spacious. The bar makes the best cocktails.

Overall, I would say my stay was pretty average. Pros: This property is very close to Downtown Disney & Disneyland. Customer service is very friendly. Cons: The property does look a bit older & not as modern. parking spaces are pretty tight, however there was a lot of spaces. I had issues with no running water for about an hour when I checked in (boiler issues no one mentioned at time of check in). My room phone also did not work.