6/10 Okay
Tim
Traveled with group
Apr 8, 2024
Disliked: Staff & service
I wasn't impressed with the service I received. The guy who helped me charged me a deposit for pets that I wasn't aware were in my friend's car. My mistake because I thought he said he HADN'T brought them. Anyway, at check-in after he charged the deposit, his co-worker charged me again for the aforementioned pets. He immediately refunded the mistake deposit and refunded the original deposit when I checked out. What put me off was his attitude at check out, insisting he saw the dogs (it was dark and the car's windows were tinted..huh!) but when he basically slammed the window closed and ceased any and all conversation, no I didn't care for that. All ended okay. Still waiting to see both refunds hit my bank. Then I will be happy. Won't be going back again, though. You don't treat your customers with disrespect; it's not good for business.
Tim
Stayed 1 night in Apr 2024