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"good"

"Excellent service, staff is very knowledgeable for restaurants and things to do nearby. We send email to ask about tea experience and fruit picking experience and they reply with detailed information. Room is spotless and there is self-service laundry and free coffee and a little pantry where you can sort yourself breakfast with the shop next to the hotel where they sell local products every day. Highly recommend!"

"Great helpful staff"

"This is the nicest hotel I have ever stayed in while in Japan. Every floor has a different layout and the rooms themselves are like small houses. Everything is spacious, and ease to get around. Plus, the onsens are AMAZING. I almost fell asleep while using one. Most of the staff doesn't speak English, so either practice your Japanese or bring a translator with you. "

"Excellent customer service "

"I stayed in a river view room. The view from the room was breathtaking. But the best thing about this hotel was the free massage chair. I almost fell asleep."

"Lovely quiet spot away from the crowds in Yufuin, excellent food and fantastic service. The hotel is older but has been maintained. The rooms are simple but clean, large and comfortable. As all rooms in Japan there is limited places to put suitcases and unpack fully. Lobby and restaurant are beautiful and very modern. Highly recommended. "

"We opted for a complimentary parking and breakfast package. The free parking is really helpful. The rooms are ordinary but the buffet breakfast was good, with Japanese and Western choices. "

"Very good service "