Şefkatiye Vacations from ￥186,568

Staff very friendly and professional. Room is clean and spacious.

The front of house staff which were available to support 24hours, were very friendly and helpful - excellent customer service. The room was spacious, clean and kept to a high modern standard. The room has a mini bar, with alcoholic (beers) and soft drinks. The bed mattress was on the firm side but worked for me as I much prefer it. The breakfast was also good, as a buffet type you get a choice between hot and cold food (or both). The hotel is in a superb location only 6mins walk to Sultanahmet Square and at close proximity to restaurants and bars. Public transport (tram) is also a few mins walk. I would highly recommend.

Overall the stay was 5* however I was let down at the very end by the a couple of the staff. I’ll go into detail of everything the hotel offers but could improve, but first I will explain what broke my review down from a 5* to a 3*. At the end of my stay, I asked for a cab to be called, I said I could use uber but I would trust your taxi people more. They said they will call it and will be here soon, I said ok. The man then said it’s his friend, it will be 15 minutes, I was hesitant as I wanted to be quick, but he said please have tea coffee snacks. I said ok, 25 minutes later this taxi arrived. I’m already a bit annoyed as I lost time 20m that I could have saved by calling a taxi myself. All apps I checked show 800-1000 Turkish lira. When the taxi arrived, the hotel worker said I will give you a fixed price 2000tl, ok? I immediately told him to unpack my bags, to which he then said ‘ok ok how much do you want to pay, if you call a taxi no one will come here anyways, I said yes they will, I will pay 1100tl, he said fine. But it completely ruined my entire stay that the own hotel worker is trying to scam me?!! I am a tourist, but I am Turkish, they even try to scam their own brothers! imagine if I was American or Arab. I did something nice and waited 25mins so their friend can make the money, I was rewarded with scamming, how nice of them. Regarding hotel 8.5/10: Room was great no complaints but it would be nice to have bath robes. Breakfast is nice, 7.5/10, not many options.

Breakfast was ok, should have a better coffee machine and juice.

We had an amazing experience in this hotel!