Executive lounge

Reviews of Hotel Riverside

2.5 out of 5
Hotel Riverside
Rhino Street, Chitwan, Sauraha, Narayani

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst experience of my life. Filthy washrooms that we're stinking really bad. AC not working. Lights flickering in our room. The staff were laughing at us, they had 0 customer service skills. Then they would not take our hotels.com booking and wanted to charge us extra as they didn't want to Honor the rate we received from hotels.com - they made us leave the hotel and find another place as we refused to pay extra. Stay away from this place!!!!!
Stayed 2 nights in Jun 2019
Response from Manish on Jul 24, 2019
Dear Sir Namaste and warm regards from Hotel Riverside We are very unsatisfied with your review as you never complained about washrooms,A/C,lights. You just came directly here,checked the rooms and you are OK with our price you stayed and later you got cheap on some booking site and you booked and want to pay the same rate,this is not possible anywhere in the world doing hospitality business. We don,t know why are you writing this. That,s what we mean to say. Thank you Managing Director] Hotel Riverside Sauraha,Chitwan National Park,Nepal