4/10 (不満)
Joseph、Englewood
カップルで旅行
2025 年 11 月 2 日
良かった点 : 設備とサービス
気になった点 : 清潔度
This was my third stay at Venezia and I’m upset that I have to give such a rating, but it was substantially disappointing in more ways than one. The first two times were lovely, and the front desk was warm, knowledgeable and attentive, and our room was quaint, clean and welcoming. This last time that we stayed, from the moment I checked in, I was met with difficulty. The front desk woman was, to say the least, totally immovable to smile, to exude warmth, or to accomodate by any means at all! Normally, I’ll let such things roll off my shoulder, but when it came time to put down a credit card, I was given an issue. The reservation was made under my account for two adults myself and my husband. My husband was in the car, we were using his credit card (a virtual card), but she badgered me when she asked for my ID and I told her that this is my husbands credit card, and this is my drivers license. She made comments like “you can’t stay if the names don’t match” and I insisted that “I’m married”. She kept looking at me funny because I’m a man, and I said “my husband”. So finally she said “well I ain’t seen no other man here so you just trying” I was appalled and said “never mind. I’m calling him to just come inside so he can show you his drivers license matching his card”. And so he did, and she looked mortified but could not even look at us afterward. Finally after settling in, and relaxing, I was met with the horrifying sight of a cockroach on the nightstand 3X!
Joseph
2025 年 9 月に 1 泊滞在