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"The room we were given on the 4th floor was extremely dated & needed an urgent overhaul! The drawers inside the wardrobe were old & falling apart. The safe wouldn't work. The balcony furniture was like something out of the 1960's. The carpet was old & dirty looking & the shower knob came off in our hands! I realise the building is iconic & is a listed building but this room was not reflective of a supposed 5* hotel! The hotel was not cheap either. The staff at the bar were friendly & welcoming however the reception staff were spoke with were the opposite, unfriendly & dismissive. If your room is near the city it is VERY noisy! "

"Very good "

"Helpful reception staff, good sized pool area, lovely cleaning and catering staff. Excellent buffet breakfast. Location is great and a superb central point for discovering the beautiful island of Madeira."

"Pros: breakfast was great. Breakfast staff were awesome. Rooms clean. Cons: cleaning staff never supplied us with toilet paper. Even the first day we had very little. Every day they would short us a towel. If you kept a dirty towel hanging and you didn’t place it on the floor they would not replace it. The Wi-Fi was not good at all. Their gym, haha let’s just say was there but it was completely empty."

"Great!"

"Fantastic breakfast buffet, glorious views from the Junior Suite. Ventilation in the room was poor though - the Aircon was a little underpowered. The beds were huge, but provide little back support. Wonderful location, perfect for both relaxing holidays and hiking holidays. I will return one day."

"The room and hotel was spotless, room cleaned every day...Pool was excellent..food on offer at the pool was excellent....The staff were top class ...couldn't do enough for you...very courteous and pleasant. We were very pleased with the hotel "

"Beautifully appointed hotel in best location of Funchal, so central. Staff very lovely and helpful. I highly recommend and will stay again."

"Clean room. Extremely friendly and helpful staff. Great gym that is never busy. Perfect location. "