4/10 (不満)
Rene
家族旅行
2025 年 9 月 30 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We arrived at the entrance of the property after traveling for more than 20 hours, and the experience of getting into the apartment was not what I expected. We were greeted by the security guard, who only spoke Portuguese and did not accept the booking confirmation we showed him. This left us standing outside with our luggage.
After trying to contact the phone numbers provided in the booking, I eventually decided to go to the nearest mall to figure things out and get something to eat. After some time, we finally got in touch with someone connected to the apartment, who assisted us with the registration process.
There are some other things I could mention, but to sum it up—the check-in experience was definitely a one-star. My stay in Rio, by comparison, was excellent.
Rene
2025 年 9 月に 4 泊滞在