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The first my room was awful ( smelled like smoke, very small size for three people) i wanted to refund my money and then they changed my room ( it was little bit better) but still smelt smoke and the toilet had bad smell 😔😔 Generally the location was okay but it is look like ARBN not hotel 👍👍

An Unforgettable Stay — Exceptional Hospitality! ⭐⭐⭐⭐⭐ My husband and I were absolutely blown away by the Mandarin Oriental Shenzhen! Having stayed at luxury hotels including the Ritz-Carlton and Four Seasons, we can confidently say this experience was on another level! We transferred hotels last minute, and the team went above and beyond to accommodate our every need. I have celiac disease, severe food allergies, and histamine intolerance, making travel in China challenging. The chefs took extraordinary care to prepare my meals separately and safely. Their kindness and attention to detail meant the world to us! We were also celebrating our anniversary, and the team surprised us with thoughtful complimentary gifts, wine, cake in our room, and lovely restaurant celebrations! A heartfelt thank you to Reto, Rex, Grace, Jacob, Chef Jane, and the entire Spanish Tapas restaurant team, especially Helia, for their incredible hospitality! The hotel is stunning, but the people make it truly unforgettable. It’s genuinely the only hotel I’ve ever wanted to live in! You made our first visit to Shenzhen so special. Worth every penny! We cannot recommend it highly enough, especially to travelers with dietary restrictions. We can’t wait to return! 💛