Santuit Pond

The property is objectively beautiful. Well designed and tidy. Our room was large and comfortable. Unfortunately our room had issues with hot water - couldn’t take a shower for longer than 8 mins or so without it going cold. Happened three different times at three different times of the day. Housekeeping also entirely skipped our room one day which was a bit of a disappointment after coming back from a long day of walking and looking forward to crawling into a comfy, clean bed. Hotel staff were kind and greeted you, but sometimes appeared overwhelmed by the front door/valet service. High end lotions and towels. But not sure we would stay here again. Location is convenient to get over to Cambridge but not actually along any subway lines so getting into downtown was a much bigger treck than we anticipated. Ubers are approximately 30$ each way to get into downtown.

This was 10/10 with everything top tier

This is not a blow, your socks off property by any means! Dated and just ok. You’ll get the same thing for far less expense at a Sheraton, Hilton or Hyatt. Staff waa nice. There was nothing bad but certainly nothing spectacular or memorable to rave about.