Hotel Umu

Property class: 3

Choose dates to view prices

Reviews

8.2 out of 10
Very good
You can look forward to a free breakfast buffet, a terrace, and a garden at Hotel Umu. Indulge in a hot stone massage, a manicure/pedicure, and aromatherapy at the onsite spa. In addition to a bar and a business center, guests can connect to free in-room WiFi.
The current price is ￥13,676
￥14,497 total
includes taxes & fees
Oct 14 - Oct 15

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Twin Room

A hotel room with two beds, a wooden headboard, a small table with a phone and glass, and a wall-mounted shelf with clothes hangers.

Superior Twin Room

7.0 out of 10
Good
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Single Room

A modern bedroom with a bed, bedside table, chair, and a glass desk with a lamp.

Superior Single Room

8.0 out of 10
Very good
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

A hotel room with a bed, a bedside table with a phone, a wall-mounted light, a framed picture, and a window with sheer curtains.

Standard Single Room

8.0 out of 10
Very good
(8 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with two beds, a television mounted on the wall, a framed picture, and a desk with a lamp.

Standard Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(7 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Double or Twin TWO BEDS

  • Sleeps 6

Double or Twin SUPERIOR

  • Sleeps 6

Room TWO BEDS

  • Sleeps 10
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About the neighborhood

Santarém is home to Hotel Umu. Igreja da Santa Clara and Torre das Cabacas are local landmarks, and some of the area's attractions include Living Science Center Alviela - Carsoscópio and Rio Maior Salt Flats. Visit our Santarém travel guide
Map
Santarém, Avenida Bernardo Santareno

What's nearby

  • Igreja do Seminario
    15 min walk - 1.3 km
  • Convento de São Francisco
    16 min walk - 1.4 km
  • Igreja da Santa Clara
    20 min walk - 1.7 km
  • Portas do Sol
    4 min drive - 3.0 km
  • Torre das Cabacas
    6 min drive - 2.6 km

Getting around

  • Santarem Station
    6 min drive

Restaurants

  • McDonald's
    11 min walk
  • Pastelaria Bijou
    15 min walk
  • Restaurante Mina Velha
    16 min walk
  • Burger King
    8 min walk
  • AMassa
    18 min walk

About this property

Hotel Umu

  • Property highlights
  • At Hotel Umu, you can look forward to a free breakfast buffet, a terrace, and a garden. Indulge in a hot stone massage, a manicure/pedicure, and aromatherapy at the onsite spa. In addition to a bar and a business center, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • A roundtrip airport shuttle (surcharge), an elevator, and a front-desk safe
    • A banquet hall, concierge services, and luggage storage
  • Room features
  • All 67 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with deep soaking tubs and bidets
    • Flat-screen TVs with cable channels
    • Free infant beds, heating, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.5 per night
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Rollaway bed fee: EUR 20.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Is Hotel Umu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Umu?

As of Oct 13, 2026, prices found for a 1-night stay for 2 adults at Hotel Umu on Oct 14, 2026 start from ￥13,676, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Umu?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Umu?

Check-out is at noon.

Does Hotel Umu provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Umu located?

Situated in Santarém, this spa hotel is within a 15-minute walk of Convento de São Francisco and Igreja do Seminario. Igreja da Santa Clara and Torre das Cabacas are also within 1 mi (2 km). Santarem Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Umu Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 75 out of 210 reviews
Rating 8 - Good. 94 out of 210 reviews
Rating 6 - Okay. 24 out of 210 reviews
Rating 4 - Poor. 11 out of 210 reviews
Rating 2 - Terrible. 6 out of 210 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and helpful staff. Clean rooms and a bathtub!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Friendly staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The Front Desk Staff were very helpful and accommodating. They also recommended an excellent authentic Portuguese local restaurant which we very much enjoyed.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The new rooms maybe be better in quality
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Staff & service
a bit old in infraestructure and lack of plugs for work in the room
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem were the taps in the bath that were malfunctioning.
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities
The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You
Stayed 5 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Uncomfortable

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã nota 5 ! Só frutas em calda, abacaxi e pera . Frutas frescas só maçã e pera, e que estavam passadas). Máquina de Café um absurdo com opções várias, mas nada a contento ( CAPUCCINO , CAFÉ DESCAFEINADO SEM CONDIÇÕES!). SEM FRIGOBAR. O quarto em que me hospedei estava assim, provavelmente tem outros melhores.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficámos apenas uma noite pelo que não tivemos oportunidade de usufruir de todas as comodidades, mas pretendemos usufruir na próxima vez que visitarmos a área. O quarto era confortável e limpo, o pequeno almoço foi excelente e de modo geral foi ótimo pelo preço.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le menu du petit-déjeuner était bon et varié
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Camera vecchia. Doccia pessima
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Atendimento da equipe
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Cobro abusivo

El hotel esta bien, hace años que lo visito y me gusta , pero me parece de muy poca clase por no decir otra cosa que cobren la botella de agua grande a 4€. Cuando me iba a dormir pedi una en recepcion y eso me querian cobrar 4 €. Logicamente le dije a las chicas que me parecia un robo y fui a coger la que tenia en mi coche. Creo que es abusivo cobrar esa cantidad por algo que es necesario. El personal muy correcto siempre.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Mejorar el baño, arreglar defectos del baño
Stayed 1 night in Aug 2025