Find hotels in Santa Cruz from ￥7,431

"Perfect "

"The room was kept very clean. Aircon worked well. Staff were extremely helpful and friendly. "

"This hotel has the potential to be great, but the management clearly lacks the ability to run the property properly or train staff to meet basic hospitality standards. I am honestly surprised this hotel is rated 4.5 stars; in my opinion, it should not be rated higher than three stars. The staff are unprofessional and poorly trained, and the hotel has numerous operational issues. It takes approximately 15 minutes for hot water to come through in the shower. Basic amenities were missing—there was not enough soap to shower properly, and no complimentary bottle of drinking water was provided. My check-in experience was unacceptable. I was initially given a room that was clearly used and messy. No one accompanied me to the room or explained how anything worked. I then had to return to reception to report the issue, after which I was given another room—still not the room category I had booked. It was only the following day, after speaking directly with management, that I was finally moved to the room I had originally reserved. Overall, the experience was extremely disappointing. Poor management, lack of training, and constant issues make this hotel feel chaotic and disorganized. At its current standard, this place is simply a disaster. It was that bad that I checked out one day before.."

"Staff went above and beyond to help solve a problem I had. Room was clean and comfortable and hotel location was convenient, next to restaurants and grocery store. "

"Amazing staff. Great location. Cool vibe. Bargoon. WINNER"

"My room was spacious and very comfortable. Staff, as always, were lovely. I enjoy eating in the restaurant on the beach. "

"Exceptionally friendly and helpful staff. "

"Clean, quiet, extremely professional staff"

"Small, clean, efficient rooms. Noise was a major issue as rooms have no noise insulation to stop sounds from hallways. We could hear conversations in the hallway crystal clearly and we lost sleep over this until all guests were asleep. Breakfast was nice. They are trying their best. Nice location close to bakery and mini market."