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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property
Riverfront hotel in Ben Lomond with free parking

Choose dates to view prices

The Quality Inn & Suites Santa Cruz Mountains offers a peaceful riverside escape with practical amenities. Relax in the garden, cool off in the outdoor pool, or borrow bikes to explore. Helpful staff and free WiFi keep you connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi
  • Parking included
The current price is ￥11,737
￥13,852 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Sofa bed
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Air conditioning
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
Sofa bed
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Sofa bed
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Air conditioning
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
Sofa bed
Eco-friendly toiletries
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Sofa bed
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Air conditioning
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
Sofa bed
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Sofa bed
Pillowtop bed
Blackout drapes/curtains
Private bathroom
Air conditioning
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
Sofa bed
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Map
95005, CA, Ben Lomond, 9733 Highway 9

What's nearby

  • Henry Cowell Redwoods State Park - 7 min drive - 6.8 km
  • Roaring Camp Railroads - 9 min drive - 7.9 km
  • University of California, Santa Cruz - 13 min drive - 10.4 km
  • Mystery Spot - 20 min drive - 21.1 km
  • Santa Cruz Beach Boardwalk - 21 min drive - 21.0 km

Getting around

  • San Francisco Intl. Airport (SFO) - 78 min drive

Restaurants

  • ‪Trout Farm Inn - ‬8 min drive
  • ‪Fosters Freeze - ‬6 min drive
  • ‪Taqueria Vallarta - ‬7 min drive
  • ‪Henflings Tavern - ‬7 min walk
  • ‪Emerald Mallard - ‬7 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

Hotel by the river
Quality Inn & Suites, Santa Cruz Mountains provides amenities like a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Bike rentals, RV/bus/truck parking, and an electric car charging station
  • Express check-out, express check-in, and a water dispenser
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Quality Inn & Suites, Santa Cruz Mountains feature thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 37-inch flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and on-request microwaves

Similar properties

Bar (on property)

The Historic Brookdale Lodge, Santa Cruz Mountains

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,000 reviews
The price is ￥13,211
￥15,267 total
includes taxes & fees
Nov 9 - Nov 10
The Historic Brookdale Lodge, Santa Cruz Mountains

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on Nov 23, 2025 start from ￥11,737, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn & Suites, Santa Cruz Mountains pet-friendly?

No, pets are not allowed at this property.

How much is parking at Quality Inn & Suites, Santa Cruz Mountains?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites, Santa Cruz Mountains?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Quality Inn & Suites, Santa Cruz Mountains?

Check-out is at 11 AM.

Where is Quality Inn & Suites, Santa Cruz Mountains located?

Located in the heart of Ben Lomond, this hotel is within 6 mi (10 km) of Luminescence Healing Haven, Felton Covered Bridge Park, and Henry Cowell Redwoods State Park. Roaring Camp Railroads and Wilder Ranch State Park are also within 9 mi (15 km).

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Reviews

Quality Inn & Suites, Santa Cruz Mountains Reviews

8.0

Very Good

8.2

Cleanliness

8.6

Location

8.6

Staff & service

7.8

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 330 out of 874 reviews
Rating 8 - Good. 317 out of 874 reviews
Rating 6 - Okay. 138 out of 874 reviews
Rating 4 - Poor. 54 out of 874 reviews
Rating 2 - Terrible. 35 out of 874 reviews

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place and the staff were great. We arrived close to midnight after calling to say we were delayed and found a parking space had been reserved and the office still open with a friendly staff member present. Lovely setting. A+++
Stayed 1 night in Aug 2025

4/10 Poor

Damian

Liked: Staff & service
Disliked: Cleanliness
A nice quiet inn, but the rooms could use repair and refurbishment
Stayed 2 nights in Jul 2025

8/10 Good

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.
Stayed 1 night in Apr 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.
Stayed 1 night in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The place was nice nestled in the woods, but close to the small road town. The check in person was awesome. The bed was a bit hard but sleep able. The towels were plenty and new. We enjoyed our stay
Stayed 1 night in Mar 2025

8/10 Good

STEVEN

Liked: Staff & service
Older motel that needs some upgrades
Stayed 7 nights in Apr 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities
The property was clean and the staff was very friendly. The furnishings are outdated but it served our purpose for a place to stay near Felton.
Stayed 1 night in Aug 2024

8/10 Good

ERIC

Liked: Staff & service, property conditions & facilities
Those are a little on the smaller side but really clean and the staff are great.
Stayed 1 night in Jul 2024

8/10 Good

Deborah L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quiet and relaxing stay in the mountains.Accomodations were well maintained.enjoyed my stay and would stay there again
Stayed 1 night in Aug 2023

8/10 Good

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a nice getaway near Santa Cruz. It has a nice swimming pool the kids can enjoy and it is surrounded by trees.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
It's a bit rustic but what I expected having lived in the area. It was clean, comfortable bed and beautiful redwoods. Couldn't ask for more.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
If you’re wanting Marriott quality, stay at a Marriott. Front desk staff was absolutely amazing and property has a gorgeous setting. Thin walls.
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness
🔥🔥🔥🔥
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Good price for the location.
Stayed 3 nights in Jun 2023

6/10 Okay

Marianne

Liked: Staff & service
Beautiful area. Hotel was not fully equipped and maintained well. Staff was very friendly.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hosts. A cold pool and it was a bit dirty too. Lovely location in the heart of redwoods. Nice little breakfast too.
Stayed 1 night in Jul 2024

6/10 Okay

Kelsey

Liked: Staff & service
The man who checked me in was genuinely nice and seemed to enjoy his job. He shared the high temperature of the day and details about the pool. He got us a room early and made easy conversation. Our room was just cleaned and simple. It was our bathroom that was why we rank fewer stars. There was mold and mildew throughout the shower and entire bathroom. We were in a hurry so didn’t ask for a new room But not something we like to see and especially because it was so obvious.
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Liked: Staff & service, amenities, property conditions & facilities
The Quality Inn is close to Santa Cruz, has dining options close by, is quiet and right in the Santa Cruz Mountains. The facility itself needs a bit of a remodel
Stayed 1 night in Jun 2024

6/10 Okay

Jacqueline

Disliked: Amenities
Garbage in the driveway and on the property. Room needed a coat of paint. Sink was cracked. Toilet was cracked and loose.
Stayed 1 night in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out and About

For the money it was well worth it, there is only one nice restaurant in town, but within walking distance, and very good, called the Auora. The rooms could use some updates. Overall we would stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Shendi

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like was that there was not a plug for the bathtub! Otherwise it was comfy and warm!
Stayed 1 night in Dec 2024

6/10 Okay

Mimi

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the site, but not the very used look of the property.
Stayed 2 nights in Oct 2023

8/10 Good

Kristin

Liked: Staff & service, property conditions & facilities
Good price for what you get. Kids loved clean and well kept pool. Bed was nice, clean and comfy… details of room not great like black mold in windowsill. Loved outdoor seati by options to enjoy the mountain air. Nice to have free breakfast but would’ve paid more to have better options, very very basic. Front desk nice staff!
Stayed 2 nights in Aug 2024