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Reviews of Best Western Plus All Suites Inn

2.5 out of 5
Best Western Plus All Suites Inn500 Ocean St, Santa Cruz, CA

3.9/5 Good

16711,671 verified reviews
Cleanliness
4.1/5
Cleanliness 82%
Staff & service
4.1/5
Staff & service 82%
Amenities
3.9/5
Amenities 78%
Property conditions & facilities
3.8/5
Property conditions & facilities 76%

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2020
0
H
Thank you for taking the time to review our hotel during all thats happening. We truly love to hear what our guests feedback. We hope to see you on your next visit to Santa Cruz. Thank you

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2020
0
H
Thank you for reviewing our hotel. We are so sorry you didn't enjoy your stay. Thank you for letting us know so we can work to make future stays more enjoyable.

1/5 Terrible

Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Staff & service

Be aware

Was awful noise bathroom fan. Breakfast sucked, no breakfadt, neighbors next store loud, receptionist sorta rude not professional and did not look professioal. Looks like shes from hick town ill never stay there again. Parking to far from entrance of receptionist have to park then walk all the way around corner to enter. No entrance from garage . they shoul very in covienence and un professional place. Yuk lady had a snooty attitude.
Stayed 1 night in Apr 2020
0
BW staff
Thank you for taking the time to review our hotel. We are sorry you didn't enjoy your stay. Thank you for letting us know. Unfortunately we cant do anything about the entrance we have to have the door in the garage closed due to Covid-19.

1/5 Terrible

Stayed 2 nights in Mar 2020
0
H
Thank you for taking the time to review our hotel. We are so sorry you didn't enjoy your stay with us. Thank you for letting us know so we can working on the issues you had during your stay. Have a great day.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, good food and comfy bed

I’d stay here again. Good breakfast selection which was included with our room and very friendly staff. Wish we had a view as our window faced a wall. But it was a great time and I’ll definitely book again!!
Stayed 2 nights in Feb 2020
0
Hailey G
Thank you for reviewing our hotel.We love to hear feedback from our guests. We are so happy to hear you enjoyed your stay with us! We cant wait to see you again in the future. Have a wonderful day.

2/5 Poor

The property was clean. Very disappointed with the gym. Nothing worked.
Stayed 2 nights in Mar 2020
0
H
Thank you for reviewing our hotel. We are so you were not happy with your stay. We did go check the gym and everything seems to be working now. Sometimes people tend to leave the emergency button hanging by the string on the treadmill and bike but once put back it works. we hope you have a wonderful day thank you for staying with us.

4/5 Good

Central location Parking was difficult Went to checkout and no one at front desk
Stayed 3 nights in Feb 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We love to hear feedback from our guests. We are sorry no one was available at the time you were checking out. They could have possible been setting up breakfast or helping another guest. We are glad that you enjoyed your stay otherwise. Have a wonderful weekend.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020
0
Hailey G
Thank you for reviewing our hotel. We are so happy you enjoyed your stay with us! We hope to see you the next time you visit Santa Cruz.

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service

Stayed 3 nights in Feb 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We are always greatly to get feedback from our guests. We are glad you enjoyed your stay. We hope to see you the next time you visit Santa Cruz. Have a wonderful week.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
0
Hailey G
Thank you for reviewing our hotel. We are so happy you enjoyed your stay with us. We hope to see you again soon! Have a great rest of your day.

3/5 Okay

Sad face IconDisliked: Cleanliness, property conditions & facilities

The room was very specious and that’s what you are paying for. The floor was dirty and this place needs some renovations in general. The parking space was very limited and that was a pretty big disappointment. If your car is not compact, it’s better to plan to get there early so you still have a spot to park for a larger car.
Stayed 2 nights in Feb 2020
0
Hailey G
Thank you for reviewing our hotel. We truly value the feedback we get from our guests. We apologize for the parking situation we know its not the easiest and we are glad it didn't ruin your trip! We hope to see you on your next trip to Santa Cruz. Have a wonderful weekend.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future. Have a wonderful weekend.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Stayed a night, enjoyed it and left. Simple and easy check in and check out service was excellent no problems at all.
Stayed 1 night in Feb 2020
0
Hailey Gregory
Thank you so much for reviewing our hotel. We really appreciate the feedback we receive from our guests ! We are so happy to hear check in and out went smoothly and that you enjoyed your stay with us. We hope to see you again in the future! Have a wonderful weekend.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rooms and free parking and breakfast

Nice rooms, Breakfast is served 7-10am and is not bad for a quick morning bite, it’s about a mile from Pacific Avenue and a mile from the Wharf/Pier
Stayed 1 night in Feb 2020
0
Hailey G
Thank you for taking the time to review our hotel. We are so happy you got to try our breakfast. We are happy to hear you enjoyed your stay with us. We hope to see you again in the future. Have a wonderful weekend.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Feb 2020
0
Hailey G
Thank you for reviewing our hotel. We are so happy to hear you enjoyed your stay with us. We hope to see you again soon! Have a great weekend!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

clean and friendly staff. great breakfast. the room was big and great location as well.
Stayed 1 night in Feb 2020
0
Hailey G
Thank you for reviewing our hotel. We are so happy you enjoyed your stay with us. We hope to see you again in the future. Have a great weekend!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you for reviewing our hotel, we love to get feedback from our guests. We are happy to hear you enjoyed your stay with us and we hope to see you again soon. Have a wonderful day.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice people at the service desk, comfortable room and quiet.
Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you so much for taking the time to review our hotel. We are so happy you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz. Have a great day and thanks again.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you so much for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay with us. We hope to see you again on your next visit to Santa Cruz.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We always love to hear from our guests! We are happy to hear you enjoyed your stay with us and we hope to see you again in the future.

5/5 Excellent

Stayed 2 nights in Jan 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We always love to hear feedback from our guests. We are so happy to hear you enjoyed your stay with us! We hope to see you again soon. Have a wonderful day.

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2020
0
Hailey Gregory
Thank you for review our hotel, we always love to hear feedback from our guests. We are happy to hear that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz. Thanks again and have a wonderful day.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was great! Front Desk Brittany was amazing even if she was the only one checking in and out guests. Parking is limited, but downtown is a ten minute walk. Other places, you can take an Uber or Lyft, which is worth it as you’d have pay for parking or have limited parking in most lots in Santa Cruz anyway. The exterior of the place does not do the interior any justice. My friends were very surprised of the interior lobby and the room layout. Other than a noise issue with the guests above, which is always a possibility, my stay was great.
Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you so much for reviewing our hotel, we always love to hear from our guests. We are so happy to hear you enjoyed your stay with us. Thank you so much for letting us know how great Britney was doing so she can get acknowledged for her hard work! We hope to see you on your next visit to Santa Cruz. Thanks again and have a wonderful day!

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020
0
Hailey G
Thank you for reviewing our hotel. We love to hear feedback from our guest. We are glad you enjoyed your stay. we hope to see you next time you visit Santa Cruz. Have a wonderful day.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful tropical indoor setting. Comfortable.

Nice room. Good, easy in, easy out location. Could use a bit more under-building parking. We came in late one night and spaces were all taken.
Stayed 4 nights in Oct 2019
0
Hailey Gregory
Thank you so much for taking the time to review our hotel. We always love to hear feedback from our guests. We are sorry about the inconvenience of parking. We are happy to hear that other then that you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day.

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort

Unsanitary andselective

Stains on carpet and floors. We were told there was only a ton available in a handicapped suite. Thus was obviously untrue as the hotel was mainly vacant.
Stayed 1 night in Jan 2020
0
H
Thank you for reviewing our hotel. On behalf of our entire team I would like to apologize for the inconveniences you had while you were here. Thank you for letting us know so we can work on what needs to be fixed. Have a wonderful day.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Closeness to all points of interests. Spacious rooms and bathrooms. The staff was helpful in all matters.
Stayed 2 nights in Jan 2020
0
Hailey Gregory
Thank you for taking the time to review our hotel. W are so happy that you enjoyed your stay and that the staff was able to help you with all your needs. We hope to see you the next time you visit Santa Cruz . Have a wonderful day!

3/5 Okay

Happy face iconLiked: Staff & service

Stayed 4 nights in Jan 2020
0
Hailey Gregory
Thank you for reviewing our hotel. We are happy to hear you enjoyed your stay. We hope to see you next time your in Santa Cruz. Have a wonderful day.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and good check in
Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you so much for reviewing our hotel. We are so happy to hear that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz!

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0
Hailey Gregory
Thank you so much for taking the time to review our hotel. We are happy to hear you enjoyed your stay with us! We hope to see you on your next trip to Santa Cruz. Happy New Year!

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

A big hotel in downtown area. Convenient location. However, the parking spot in the hotel is quite narrow, not easy to park the car.
Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you so much for reviewing our hotel. We appreciate the feedback we receive from guests. We are happy to hear you enjoyed your stay with us. Sorry about the parking being small . we hope we see you on your next trip to Santa Cruz. Happy New Year !

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are so pleased that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz.

5/5 Excellent

Happy face iconLiked: Staff & service, amenities, property conditions & facilities

I was very happy with the staff and room accommadations. The only down side was the spa was out of order, you can't always help things breaking down. Otherwise a good experience.
Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you so much for reviewing our hotel, and being so understanding of the inconvenience! We are so happy to hear you enjoyed your stay. We hope to see you the next time your in Santa Cruz. Have a wonderful new years!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are happy to hear you enjoyed your stay. We hope you come back and visit again soon!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are happy to hear you enjoyed your stay with us. We hope to see you the next time your in Santa Cruz. Have a wonderful holiday season.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay with us. We hope you stay with us on your next visit to Santa Cruz. Have a wonderful Holiday Season.

4/5 Good

Stayed 2 nights in Dec 2019
0
Hailey Gregory
Thank you so much for taking the time to review our hotel. We are happy to hear you enjoyed your stay and we hope you come visit us again soon! Have a wonderful holiday season.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Front desk personnel very nice and polite room is spacious and clean
Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you so much for reviewing our hotel. We love to get feedback from our guests. We are glad to hear you enjoyed your stay. We hope to see you next time your in Santa Cruz. Have a wonderful holiday season!

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities

Stayed 1 night in Dec 2019
0
Hailey G
Thank you for taking the time to review our hotel. We are sorry you didn't enjoy your stay. Thank you for your feedback so we can work on what we are lacking in. We hope you have a wonderful holiday season.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Free breakfast , quite, good staff, not far from boardwalk
Stayed 2 nights in Dec 2019
0
Hailey G.
Thank you so much for reviewing our hotel. We are happy to hear you enjoyed your stay with us. We hope to see you again on your next visit to Santa Cruz. Thanks again and have a wonderful day.

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort

No spa tub as advertised

Stayed 1 night in Dec 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are sorry that you did not get the spa tub. We hope other then that your stay went well.Thanks again, and we hope to see you next time your in Santa Cruz.

5/5 Excellent

Stayed 1 night in Nov 2019
0
Hailey Gregory
Thank you so much for reviewing our hotel. We are glad you enjoyed your stay with us. We hope to see you the next time you come to town! Thanks again and have a wonderful holiday!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice clean property. The staff is friendly and the breakfast is plentiful.
Stayed 1 night in Nov 2019
0
Hailey Gregory
Good afternoon and thank you for your kind words. We are so happy to hear you enjoyed staying with us. We are glad you had the chance to try our breakfast. We hope to see you again soon. Have a wonderful holiday season.

5/5 Excellent

Stayed 1 night in Nov 2019
0
Hailey Gregory
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay with us. We hope you have a wonderful holiday season and we hope to see you the next time you come to Santa Cruz. Thanks again!

4/5 Good

Happy face iconLiked: Cleanliness, staff & service

No issues, front desk guy at 1am whwntwe check in was very nice and accommodating
Stayed 1 night in Nov 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are so happy to hear that you enjoyed your stay with us. We hope to see you on your next visit to Santa Cruz. Thank you again and have a wonderful day.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked this hotel. It may not blow you away, but it's a good, clean, well located Best Western. We would definitely stay here again if we are in the Santa Cruz area.
Stayed 1 night in Nov 2019
0
Hailey Gregory
Thank you so much for reviewing our hotel. We are happy you enjoyed your stay with us. We hope to see you in the future. Have a wonderful day.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2019
0
Hailey G
Thank you for reviewing our hotel. We are so glad you enjoyed your stay. We hope to see you soon. Have a wonderful day.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

SC trip

Last minute trip/reservation. Hotel met our needs and rooms were spacious. Only complaint is the bed was super firm and uncomfortable.
Stayed 1 night in Nov 2019
0
Hailey Gregory
Thank you for reviewing our hotel. We are glad you enjoyed your stay. We hope to see you again soon. Thanks again , have a wonderful day.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2019
0
Hailey Gregory
Thank you for reviewing your hotel. We are happy to hear you enjoyed your stay with us. We hope to see you again soon. Thanks again and have a wonderful day.