Find hotels in Sant'Arsenio from ￥10,473

"Hotel has probably seen it’s day. Photo of outdoor pool shown on Expedias website was the draw to stay there. Pool is closed! FALSE ADVERTISING! General staff was very helpful and tried hard to help the guests but we were shocked to wake up to a woman screaming at the top of her lungs berating some poor fellow. Turned out she was someone important in the hotel chain of command, she was sitting in a nice office. Not used to this kind of abuse at full volume and in earshot of everyone who was in the lobby. I heard it from our second floor room! Very reminiscent of the old British sitcom “Fawlty Towers”. Take a pass on this place it’s in the middle of nowhere as well."

"Staff and experience were superb. Space was homey and clean. Great hospitality including tea and laundry. Lovely dinner and free wine. Cute kitten. bed and blankets were a little short for my 6'-3" husband."

"Kind recepcionists, good recomendation for dinner. Nice installations. Elevator. Parking. Nice building. Easy to get to"

"This was a lovely old hotel with perfect attention to detail. We had dinner there both nights (area is quite remote) and were not disappointed. Staff were very welcoming and helpful. If we are this way again we’ll definitely be staying again. "

"Lovely hotel. We stayed with breakfast included. Found the menu for evening meals was a bit limited. So thoroughly recommended the family restaurant opposite. Bar staff were lovely and staff on breakfast duties were also very attentive. "

"I was looking for an authentic place to stay in Muro Lucano and Nonna's was it! You can walk to many places but know that there are many steps and hills. Grocery store a minute walk down the street. "

"We stayed here on our cycle ride from Rome to Calabria and the hotel was a fantastic experience after a long day in the saddle. The dinner and breakfast were also truly amazing. "

"Communication was a real problem. I wonder if staff were discouraged from trying to understand English. My Italian came from Google translate and even that was a disaster. Staff generally not friendly or helpful. Did not offer to assist bags up or down the hotel steps for guests in their senior years. WiFi practically useless. Kept dropping out "

"We traveled through Europe for two to three months every year. So, we have made it a habit to choose different hotels to have different experiences.we choose our hotels by our own feelings. This place looked beautiful from the outside and a beautiful interior presentation. To sadly find out that the hotel customer service did not match its beauty. Front desk reception was difficult and challenging with very unhappy faces. Breakfast staff was unfriendly and could not get a welcome smile from them. Dinner staff was just as unfriendly. I might say to be fair the housekeepers were very nice and helpful.probably to fair the staff is overworked at the same time if they want to be in the hospitality business they want to trained the staff to be friendly. "