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"I have only positive things to say about this place! I truly enjoyed my stay. The bed was super comfortable, the room was great, and the social areas provided a nice space to eat or work while mingling with others. The staff could not have been better — helpful and responsive. I really enjoyed my stay. The only area I would suggest for improvement is the food offering. While practical and tasty, I’m not really a microwavable kind of person… fresh products would have been great. Anyhow, thanks again!"

"Great staff, helped me with the window issue, thank you! The price was good as well"

"Really nice spa and staff. "

"Great location. Property could use a refresh and better amenities - gym, buffet breakfast or more a la carte options (too limited as a vegetarian). "

"Looks like a recently renovated property. Clean, simple room. The dining hall for the complimentary breakfast was spacious and clean. "

"Wonderful property near the train station. The light dinner is excellent. We will definitely stay here again."

"3rd time staying here. Connected to Jr utsunomiya station. Corner twin room spacious , and bed pretty good. However breadfast does not really change and staying 4 nites can be tiring. Onsen is quite good, with an outside pool. Use this hotel to visit nikko as jr local train is so comvenient. Also use JR to travel tohuku region like sendai n morioka."

"Very Disappointing Stay – Completely Overpriced I left this hotel with a headache and body aches after one of the most uncomfortable nights I’ve had in a long time. We paid ¥62,100 for just one night for myself and my two daughters, and it was absolutely not worth the price. The sofa bed was unacceptable—it felt like sleeping directly on exposed metal springs with an extremely thin mattress. It was painful and made proper sleep nearly impossible. The pillows were overly thick and uncomfortable, causing additional strain on my neck. The room size was far too small for three people. There was not even enough space to open a small carry-on suitcase, which made the stay even more stressful and inconvenient. On top of that, having the toilet inside the same bathroom space made it very impractical and crowded for three people to use. For a 3-star hotel at this price point, basic comfort and space should be expected. Unfortunately, this stay fell far below even minimum expectations. I would not recommend this hotel to families or anyone expecting a comfortable stay."

"Everything went smoothly. Only one annoying check-in process, asking for date of birth, where you come from, and where you would be heading to, as a must information for check in. "