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InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property
Luxury San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu

Choose dates to view prices

Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

Aerial view
Property video
Couples treatment rooms, sauna, steam room, Turkish bath
Exterior
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Located near Multiplaza Mall Escazu, InterContinental Costa Rica at Multiplaza Mall offers a luxury retreat. Enjoy Italian cuisine and kids' meals at the 4 on-site restaurants, relax by the poolside bar or indulge in aromatherapy treatments and massages at the spa. Guests rave about helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Breakfast available
  • Parking available
The current price is ￥29,571
￥36,774 total
includes taxes & fees
Oct 11 - Oct 12

Room options

Check availability for these dates

Tonight
Sep 30 - Oct 1
Check availability for tonight Sep 30 - Oct 1
Tomorrow
Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2
Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Room, 1 King Bed, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 39 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Room amenity

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Pool View

Room amenity

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Top Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Pool View)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access (Pool View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Room, 2 Double Beds, Accessible, Club Lounge Access

Room amenity

Club Room, 2 Double Beds, Accessible, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed
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About the neighborhood

Map
1000, San Rafael, In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.2 km
  • Hospital Cima San José - 17 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 1 min drive - 1.8 km
  • National Stadium of Costa Rica - 6 min drive - 6.1 km
  • Costa Rica Convention Center - 9 min drive - 4.6 km

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪La Oliva Verde - ‬8 min walk
  • ‪Zambra - ‬1 min walk
  • ‪Le Petit Chez Christophe - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Ivory Garden - ‬10 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury family-friendly hotel renovated in 2020 and located near Multiplaza Mall Escazu
Located close to Hospital Cima San José and Avenida Escazú Shopping Center, InterContinental Costa Rica at Multiplaza Mall by IHG provides a poolside bar, a terrace, and a shopping mall on site. Indulge in a facial, a manicure/pedicure, and a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • Babysitting (surcharge), a reception hall, and a ballroom
  • Smoke-free premises, an elevator, and a computer station
  • Guest reviews give top marks for the helpful staff
Room features
All 372 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with free toiletries and hair dryers
  • 49-inch LED TVs with premium channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

Similar properties

View from room

Costa Rica Marriott Hotel Hacienda Belen

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 1,006 reviews
The price is ￥22,141
￥25,020 total
includes taxes & fees
Oct 10 - Oct 11
Costa Rica Marriott Hotel Hacienda Belen

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (31,215 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Renovated entire property - March 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM–6:00 PM.

How much does it cost to stay at InterContinental Costa Rica at Multiplaza Mall by IHG?

As of Sep 30, 2025, prices found for a 1-night stay for 2 adults at InterContinental Costa Rica at Multiplaza Mall by IHG on Oct 11, 2025 start from ￥29,571, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Costa Rica at Multiplaza Mall by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at InterContinental Costa Rica at Multiplaza Mall by IHG?

Self parking is available for CRC 8630.00 per day. Valet parking is available for CRC 7800 per day.

What time is check-in at InterContinental Costa Rica at Multiplaza Mall by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at InterContinental Costa Rica at Multiplaza Mall by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is InterContinental Costa Rica at Multiplaza Mall by IHG located?

This family-friendly San Rafael hotel is located on the Strip, within 1 mi (2 km) of Multiplaza Mall Escazu, Hospital Cima San José, and Avenida Escazú Shopping Center. Business Center Forum 1 and Valle del Sol are also within 6 mi (10 km).

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Reviews

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

8.6

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 410 out of 703 reviews
Rating 8 - Good. 159 out of 703 reviews
Rating 6 - Okay. 64 out of 703 reviews
Rating 4 - Poor. 27 out of 703 reviews
Rating 2 - Terrible. 43 out of 703 reviews

Reviews

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025

10/10 Excellent

Carmen M.

Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025

4/10 Poor

Charles

Disliked: Staff & service, amenities, property conditions & facilities
Not used.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Stayed 4 nights in Jul 2025

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful outdoor pool and very close to a mall
Stayed 1 night in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025

8/10 Good

Mike Van Der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Stayed 1 night in May 2025

6/10 Okay

Sylvia

Liked: Amenities
Disliked: Staff & service
Overpriced for service
Stayed 5 nights in Jul 2025

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option with a mall feet away
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and business.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience. Highly recommend
Stayed 3 nights in Apr 2025

8/10 Good

Amaury

Liked: Cleanliness, staff & service, property conditions & facilities
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Stayed 3 nights in Jun 2025

6/10 Okay

Chalantay

Too concerned with trying to sale room upgrades than satisfying the customer.
Stayed 3 nights in Jun 2025

10/10 Excellent

Roric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that I needed was available inside the hotel
Stayed 8 nights in Jan 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
Stayed 3 nights in May 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude and horrible check in.

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!
Stayed 1 night in Jun 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Stayed 2 nights in Jan 2025

6/10 Okay

Jorge

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Stayed 1 night in May 2025

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Idemudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very comfortable. Would recommend
Stayed 3 nights in Nov 2024

2/10 Terrible

Lindsay

Disliked: Amenities
Terrible customer service
Stayed 1 night in May 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Close to good shopping you can walk but crossing is a bit of a risk jaja
Stayed 1 night in Nov 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - Loved the pool area and choice of restaurants
Stayed 2 nights in Apr 2023

2/10 Terrible

Lindsay

Disliked: Staff & service, property conditions & facilities
I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
Stayed 1 night in May 2025

10/10 Excellent

Victor

Liked: Amenities, property conditions & facilities
It’s a great place and has a lot going on
Stayed 1 night in Jul 2024