Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.
Jaime
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
Andrea、San Jose
2023 年 3 月 22 日
My reservation was canceled so I found lodgings elsewhere
Andrea
2023 年 3 月に 5 泊滞在
2/10 (非常に不満)
Hilde
2023 年 3 月 13 日
Hilde
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
Clinton
グループ旅行
2023 年 3 月 13 日
気になった点 : スタッフとサービス
Arena Hotel rescinded my booking one hour before my arrival. No reason given. I had to scramble to find a place to stay for the night. Good thing Orbitz helps you out.
Clinton
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
kenneth
2023 年 3 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was closed by the city. There was no business there.
kenneth
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
Vance
カップルで旅行
2023 年 3 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.
Vance
2/10 (非常に不満)
Karina
カップルで旅行
2023 年 3 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
Karina
2023 年 3 月に 1 泊滞在
4/10 (不満)
Frances
カップルで旅行
2023 年 3 月 3 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Nice large parking lot
Frances
2023 年 2 月に 2 泊滞在
2/10 (非常に不満)
Elizabeth
2023 年 3 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!