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"Worst hotel I've encountered in a very long time. All other accommodations on our 2 week vacation were excellent. We chose this one for final night before flying out. Issues: Third floor no elevator. Room was old and dirty. Looked like a cheap university dorm. Broken and worn throughout. We went for dinner which was worst meal we've perhaps ever had. We left after a few bites. The only redeeming quality was the staff who were very nice. We tipped them of course. Not their fault the facilities are awful. And there was a shuttle early to the airport. That gent was nice and we tipped him also. There is no way we will ever stay in that awful hotel ever again. Terrible experience! "

"The shower head didn't dispense any water. I contacted the front desk about it, the man there said the shower head needed to be adjusted! There is not maintenance in this hotel, the room fee is extremely expensive for such a flaw in a hotel."

"Gunn place nice staff. No complaints "

"The pools were surprisingly cold and not very well kept. Not much within walking distance. The interiors were in good shape, but the exterior of the building is dated and worn out."

"The room was clean with an ample supply of bathroom amenities. The AC worked great and the staff were helpful. "

"Clean rooms, friendly staff. Good value for price."

"This hotel has always been WONDERFUL. Sadly, I was taken sick at the last moment and could not travel to Costa Rica on the dates I planned. As a result, I was too ill to check my email and cancel this reservation. Therefore I forfeited the entire amount of my reservation. I understand that these are the terms of the contract I agreed to when I made my reservation. Therefore, I hold no ill will to Holiday Inn or Hotels.com. Hopefully, the next time I need to travel to Costa Rica to assist my sister I will stay healthy and accomplish my mission including a stay at the Holiday Inn in Alajuela."

"Staff were excellent, unfortunately except for the coffee shop, we found the restaurant food very mundane and overpriced. Steak House and sushi restaurant offerings require some TLC"

"The pool was super. The restaurant beside the pool served great snacks and burgers. A beautiful setting."