施設の正面 (日没後)
利用可能日を確認

ホテル・ニッコー・サンフランシスコの口コミ

4.5 out of 5
ホテル・ニッコー・サンフランシスコ
222 Mason St, San Francisco, CA

口コミ

9.2

とても素晴らしい

評価 10 - 1822 件の口コミ中 1352 件が非常に良い" "
評価 8 - 1822 件の口コミ中 296 件が良い" "
評価 6 - 1822 件の口コミ中 102 件が普通" "
評価 4 - 1822 件の口コミ中 41 件が不満" "
評価 2 - 1822 件の口コミ中 31 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Kazuki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルの部屋はきれい。Powellから近くて便利。
2024 年 4 月に 2 泊滞在
philippe からの返信 (投稿日 : 2024 年 5 月 13 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

YUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
philippe からの返信 (投稿日 : 2024 年 4 月 30 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Naomichi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
朝食が高い
2024 年 3 月に 4 泊滞在
Lesley Dill からの返信 (投稿日 : 2024 年 3 月 30 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Noriyuki

2024 年 2 月に 3 泊滞在
philippe からの返信 (投稿日 : 2024 年 3 月 25 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

??

2024 年 1 月に 3 泊滞在
philippe からの返信 (投稿日 : 2024 年 1 月 22 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Motomi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
チェクインの時色々ありましたが、日本人のスタッフがいて事情を話した所直ぐに解決出来ました。色々と細やかなケアをして頂きました。
2023 年 12 月に 4 泊滞在
philippe からの返信 (投稿日 : 2024 年 1 月 12 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

NOBORU、Oizumigakuencho

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Gym＆Poolがあり、ロビーも使いやすくサンフランシスコ滞在では定宿にしています。
2023 年 12 月に 2 泊滞在
Lesley Dill からの返信 (投稿日 : 2023 年 12 月 19 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

KOICHI

2023 年 12 月に 4 泊滞在
philippe からの返信 (投稿日 : 2023 年 12 月 11 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

IZUMI

2023 年 11 月に 1 泊滞在
philippe からの返信 (投稿日 : 2023 年 12 月 11 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Iwao

良かった点 : 清潔度
2023 年 11 月に 2 泊滞在
philippe からの返信 (投稿日 : 2023 年 11 月 29 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Kentaro

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
philippe からの返信 (投稿日 : 2023 年 11 月 13 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Hironobu

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
大変良かった。
2023 年 11 月に 1 泊滞在
philippe からの返信 (投稿日 : 2023 年 11 月 8 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Takashi

2023 年 10 月に 2 泊滞在
philippe からの返信 (投稿日 : 2023 年 10 月 24 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

4/10 (不満)

Masumi

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
I left my wallet in the safety box in my room and inquired about it after checking out but could not find it because it was after the room had been cleaned. It was my fault but I expected to find because it is Nikko hotel.
2023 年 10 月に 2 泊滞在
Lesley Dill からの返信 (投稿日 : 2023 年 10 月 17 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

MINORI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
philippe からの返信 (投稿日 : 2023 年 10 月 3 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

??

2023 年 9 月に 1 泊滞在
philippe からの返信 (投稿日 : 2023 年 10 月 10 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

TOSHIKI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is small and comfortable hotel but there are not many restaurants. But it is located very close to downtown, so very easy to find good restaurants outside.
2023 年 9 月に 6 泊滞在
philippe からの返信 (投稿日 : 2023 年 9 月 18 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Takashi

2023 年 9 月に 1 泊滞在
philippe からの返信 (投稿日 : 2023 年 10 月 5 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 (普通)

Masato

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
客室ドアが古いため　全て扉の閉める音が聞こえる うるさいです
2023 年 9 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2023 年 9 月 13 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

NORIHIKO

良かった点 : 清潔度、スタッフとサービス
日本人スタッフが居て、ご飯屋さんなどの予約をして頂けて良かったです。
2023 年 9 月に 2 泊滞在
Philippeからの返信 (投稿日 : 2023 年 9 月 11 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 (普通)

Yoshiaki

2023 年 9 月に 1 泊滞在
Lesley Dill からの返信 (投稿日 : 2023 年 9 月 26 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Norihiko

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本人のスタッフが迎えてくれた。チェックインの時間の3時間前にも関わらず無料で部屋に入室できた。 シャワートイレ、スリッパ、水、アメニティすべて完璧。
2023 年 8 月に 2 泊滞在
Philippeからの返信 (投稿日 : 2023 年 8 月 28 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

SHINICHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
パウエル駅側の裏玄関から入館
管理上のためか、正面玄関は閉鎖中で、駐車場のある裏玄関を使うようになっていました。利用した部屋はたぶん一番安く、ウォシュレットやバスタブは無し。wifiは快適に利用できました。クローゼットを開けると、スリッパとミニバー用とは別の小さい冷蔵庫を見つけ、重宝しました。 「日本人向け」というのは過去の話で、対応は全て英語です。他のアメリカのホテルと同じと見たほうがいいでしょう。
2023 年 7 月に 5 泊滞在
Philippeからの返信 (投稿日 : 2023 年 8 月 7 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Satoshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Philippeからの返信 (投稿日 : 2023 年 8 月 7 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Koji

2023 年 8 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2023 年 8 月 7 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

SHIGETO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフは皆さん親切で、英語がうまくない自分に丁寧に優しく対応してくれました。部屋は広くて清潔。アメニティや食料品も過不足なく置いてあります。いい4泊になりました。ありがとうございます。
2023 年 7 月に 4 泊滞在
Lesley Dill からの返信 (投稿日 : 2023 年 8 月 1 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Mayuko

2023 年 7 月に 4 泊滞在
Philippeからの返信 (投稿日 : 2023 年 7 月 31 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

RYO

2023 年 6 月に 4 泊滞在
Lesley Dill からの返信 (投稿日 : 2023 年 7 月 22 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

TETSUYA

2023 年 6 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2023 年 7 月 5 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2023 年 6 月 24 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Takashi、Kawaguchi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ユニオンスクエアに近い
2023 年 4 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2023 年 5 月 1 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Hideyuki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
全てが良すぎです。 全室かはわかりませんが、ウォシュレットまで付いていました。
2023 年 4 月に 1 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2023 年 4 月 14 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

KAZUYA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable stay
2023 年 2 月に 2 泊滞在
Philippeからの返信 (投稿日 : 2023 年 2 月 28 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Takumi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地が良い。フロント、バレーのスタッフさん皆さん感じが良い。部屋も綺麗。サンフランシスコでは毎回ここに泊まります。
2022 年 12 月に 3 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2023 年 1 月 6 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 (普通)

Aya

2022 年 12 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2023 年 1 月 3 日)
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

NOBORU、Oizumigakuencho

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
サンフランシスコ滞在時の定宿にしています。
2022 年 12 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2022 年 12 月 5 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

2/10 (非常に不満)

mamoru

出張
気になった点 : スタッフとサービス
ヒロセと、ヒキタの部屋を間違えて鍵を渡された 同じタイミングで5人チェックインしたが、この程度で間違えるとは。
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2022 年 12 月 3 日)
Good day,On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Tatsuya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

kazumi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝ご飯が、美味しいかった。
2022 年 10 月に 3 泊滞在
Philippeからの返信 (投稿日 : 2022 年 10 月 26 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Chika

2022 年 9 月に 2 泊滞在
Philippeからの返信 (投稿日 : 2022 年 9 月 20 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 (普通)

YUKO

2022 年 9 月に 4 泊滞在

10/10 (非常に良い)

YOSHIHIKO

2022 年 8 月に 5 泊滞在

10/10 (非常に良い)

Kentaro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 1 泊滞在
Philippeからの返信 (投稿日 : 2022 年 8 月 20 日)
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Hiroyuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Makoto

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Stay
Good stay. Only the issue is there is no work desk & chair, which is a bit stressing for working with PC. Other than that, it is confortable stay
2022 年 7 月に 5 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2022 年 7 月 19 日)
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 (非常に良い)

Rei

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本人のスタッフが常駐されていて安心でした。
2022 年 7 月に 5 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2022 年 7 月 26 日)
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 (良い)

Hideki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 6 月に 3 泊滞在

8/10 (良い)

Kudo

2022 年 6 月に 6 泊滞在

4/10 (不満)

Masataka

2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

asuka

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
まず施設 ベッド最高 バスタブ最高 ジムandプール最高 サービス、部屋を選択させていただき、オークランドまでの車の手配も完璧、仕事だったので外食できなかったのでお願いしたルームサービスも最高。 唯一、翌日何故かルームサービスの食器を半分だけ片付けていかなかったハウスキーピングだけ△をつけます。
2022 年 6 月に 3 泊滞在
Lesley Dill- Assistant Director of Quality からの返信 (投稿日 : 2022 年 6 月 14 日)
Good day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team