This USED to be a well cared for and maintained property, hmmm not so much now, the portico in the entry covered with spider webs over all of the lights which by the way is over the people who pull in to check in or out, first impression is pay attention the rest may not be clean either. This is a airport hotel with airport hotel prices and you are nickle and dimeing us by charging $5 a person to take the shuttle this does not support the service concept of Hilton in any way. It is an airport hotel, why would I have to PAY to get on an airport shuttle to go and pay airport hotel prices, this is our tip money for your housekeeper, bar service and for that driver who helps with our luggage, guess what no tips were given to the driver. This system is out of sync with a high service model, but not to worry I will find another hotel group who does NOT think they can charge for each service!! The bathtub area of my room was "covered" in mold, DISGUSTING: the pillows smelled like that had not been washed and dried in a long time very very musty! Staff at morning checkout 5:30 am could NOT even print out my receipt and matter of fact refused saying expedia would provide it, I told her I had bar charges that were not a part of my room fee, she said she could not print it, REALLY??? So I paid for something I did not GET a receipt for... Hilton you are in trouble with this hotel! One bright note was the very friendly barman he was kind, helpful and attentive.
