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ダブルツリー バイ ヒルトン サン ディエゴ - ミッション バレーの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 1005 件の口コミ中 485 件が非常に良い" "
評価 8 - 1005 件の口コミ中 219 件が良い" "
評価 6 - 1005 件の口コミ中 157 件が普通" "
評価 4 - 1005 件の口コミ中 71 件が不満" "
評価 2 - 1005 件の口コミ中 73 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Pierre

グループ旅行
良かった点 : 設備とサービス
Really nice hotel. Parking is expensive.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Harmeet

Great overall experience. Convenient location.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Harmeet,Thank you for visiting DoubleTree by Hilton Hotel San Diego - Mission Valley. We are delighted to hear your experience was great overall and that our hotel's convenient location worked well for you. Your feedback is valuable to us. Thank you for your comments, and we hope to welcome you back again for another terrific stay.

10/10 (非常に良い)

Matt

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to restaurants
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Matt,Thank you for taking the time to provide your review of DoubleTree by Hilton Hotel San Diego - Mission Valley. It is wonderful to hear you enjoyed our convenient location and had a great time! We look forward to you staying with us again soon.

10/10 (非常に良い)

marco antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Servicio, Limpio, buenas instalaciones, ubicacion
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Marco,Thank you for your terrific review! We are delighted you chose to stay with us at DoubleTree by Hilton Hotel San Diego-Mission Valley. Your compliments regarding our high levels of cleanliness and service are greatly appreciated. It was our pleasure having you as a valued guest, and we look forward to seeing you again soon!

4/10 (不満)

Michael

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Paid for a room for fhe night that was 300 , checked in late due to my arrival time. Also when checked into room the rooms balcony was screwed in , then the heat in the room was extremely hot, the air conditioning didn’t work , that took up to a 1 hr have the technician came up and couldn’t fix it cause it was time for him to leave .. then I had to request to be switched the first time but they told me to wait to see if the issue can get resolved, I asked the second time and I had to go downstairs to get the new room key, pretty much my experience wasn’t the best , didn’t get to enjoy the hotel
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Michael,Thank you for sharing your experience. We regret to hear about the issues you encountered with the room temperature and the balcony. We're committed to ensuring a comfortable and enjoyable experience for all our guests, and we'll use your feedback to improve our service. We hope to have the opportunity to better serve you in the future.

8/10 (良い)

Douglas

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We enjoyed the cleanliness of the hotel and the ease of getting around.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Douglas,Thank you for staying with us during your time in San Diego! We are delighted our dedication to providing cleanliness and comfort left a memorable impression on you, and we appreciate you mentioning our convenient location as well. It was truly a pleasure having you here, and we hope you return soon!

8/10 (良い)

Sharon

家族旅行
良かった点 : 清潔度、スタッフとサービス
The lobby kinda smelled like sewer gas limited parking which was expensive per day
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sharon,While we are happy to receive your positive rating, we take the comments in your review seriously. Rest assured, we will be sure to relay your concerns to our team to ensure we are meeting our high standards of guest satisfaction going forward and to remedy any inconvenience regarding odor that you had. It was a pleasure hosting you at DoubleTree by Hilton Hotel San Diego - Mission Valley, and we look forward to seeing you again in the future.

10/10 (非常に良い)

steph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Oscar

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Excelente ubicación, habitaciones amplias, todo limpio.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Oscar,We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our excellent location, spacious rooms, and cleanliness. We're thrilled to have provided you with a positive experience, and we hope to welcome you back again soon.

10/10 (非常に良い)

Angie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Marco

出張
良かった点 : 清潔度、スタッフとサービス
Location for my work
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Marco,Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. We're thrilled that you found our location convenient for your work. Having you stay with us was a pleasure, and we look forward to welcoming you back for another productive visit!

4/10 (不満)

Amélie

家族旅行
良かった点 : 清潔度、スタッフとサービス
Senteur d’humidité dans ma chambre. Le stationnement n’est pas inclus donc ça ajoute 37$ us tx chaque nuit.
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Amélie,Thank you for being our guest and sharing your feedback. We apologize for any odor concerns you had during your visit. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of guest satisfaction going forward. Also, please know that most full-service hotels charge for parking in this market, and we are competitively priced. Nevertheless, it was a pleasure having you here, and we hope to have the chance to welcome you back and change your perceptions in the future.

10/10 (非常に良い)

kelly

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The people were awesome, they got a quick check-in, parking close, close to the tram and shopping.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kelly,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley and for sharing your delightful five-star review. We are thrilled that our amazing team, convenient parking, and great location helped you have a wonderful stay. It would be an honor to welcome you back on future trips to our area.

8/10 (良い)

Jorge

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to a mall, the zoo and sea world.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Jorge, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, and we hope you had a pleasant stay overall. We look forward to welcoming you back soon!

4/10 (不満)

Ana Cristina

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
They didn’t clean our room
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Ana,We appreciate your thoughts regarding your recent stay. We're very sorry to hear we fell short of meeting your expectations and that you were disappointed your room was not cleaned. Our front desk team is always available and happy to help with any amenities you may require, and to ensure housekeeping services your room. Thank you for your valuable feedback, and given the opportunity, we would like to provide the stay you were hoping for.

8/10 (良い)

Tia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay. Great cookies.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Tia,We want to start by thanking you for leaving your feedback, which helps us grow as a destination. We're pleased you enjoyed your stay with us, as well as our delicious, free cookies. Please let us know if there is anything we can do to make your next visit a five-star visit.

10/10 (非常に良い)

ANGEL、guadalajara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente ubicación y muy bien conectado
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Angel,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location excellent. Your satisfaction is our priority, and we hope to welcome you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for another great stay in the future!

6/10 (普通)

Nikkolas

2024 年 4 月に 1 泊滞在

6/10 (普通)

Fernanda

2024 年 4 月に 1 泊滞在

6/10 (普通)

Miriam

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
La verdad las instalaciones no están como las fotos que muestran y las alfombras súper sucias, está algo descuidado. Sin embargo la atención del personal increíble.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Miriam,We're sorry to hear that the condition of our facilities did not meet your expectations. Your feedback about the cleanliness is noted, and we will work diligently to address these issues. We're glad to hear that you found our staff's service to be exceptional, and we appreciate your understanding. Thank you for sharing your experience with us.

10/10 (非常に良い)

Luis Alberto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente precio / calidad
2024 年 2 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Luis,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

6/10 (普通)

Jenny

2024 年 4 月に 2 泊滞在

4/10 (不満)

Renee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

6/10 (普通)

Keith

グループ旅行
Likes: Hotel was located near the highways and a lot of amenities were closet by (restaurants, grocery and department stores, etc.). Everything was fairly sufficient. Rooms were quite large. Easy to check in. On-site cafe which had a few things in stock in addition to drinks and snacks one may need. Lobby was welcoming and updated. Dislikes: As mentioned in previous posts the do seem to charge for everything, even the 2 bottles of water that appear complimentary ($4.25 USD). The area around the hotel seems a bit sketchy, so much so that it we didn't feel safe walking 10 mins to Fashion Valley Mall but that is subjective. Parking is $37 USD a day which seems on the high end but we knew that prior to booking.
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Keith,We appreciate you taking the time to share your thoughts regarding your recent stay. We're glad to hear you enjoyed our spacious accommodations and efficient check-in service, as well as welcomed the convenience of our onsite cafe. However, we're sorry you were disappointed with aspects of your stay and some of the charges associated with your visit; while these are posted online to ensure you are aware prior to your arrival, we will certainly pass your feedback along. We're grateful for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.

2/10 (非常に不満)

Tehmina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Worst!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Tehmina,Thank you for being our guest. It's disappointing to read your comment, and we're sorry your stay wasn't what you expected. Our team always welcomes feedback, so we encourage you to share additional details on how we could improve. We hope to have a chance to transform your opinions.

2/10 (非常に不満)

Heidi

2024 年 4 月に 1 泊滞在

6/10 (普通)

Kasra

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was bad
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Kasra,Thank you for taking the time to leave a review. We apologize for any dissatisfaction you experienced during your stay, and we encourage you to reach out to us so we can address any lingering concerns. We're always available to assist our valued guests, and we look forward to hearing from you soon.

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Olga

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
La limpieza de las habitaciones debe de ser diaria así como la amabilidad de algunos empleados para con los huéspedes debe de ser fundamental.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Olga,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good quality of service.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Daniel,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The parking fee of $37 was too much. We also had problems with the keys not working.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Susan,Thank you for your review. It was a pleasure having you stay with us during your time in San Diego, and based on your rating, it seems you enjoyed your overall experience. That said, we'll be sure to discuss the issue with the door keys internally to determine ways of improving in this respect. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your displeaure. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 (非常に良い)

Marco Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena ubicación, y excelente servicio del restaurante.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Marco,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! We're glad our location worked well for your trip and that you appreciated the fantastic dining service. Please come see us again the next time you're in town.

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Andrea,Thank you for your perfect rating! It was a pleasure to have had you as a guest, and we look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley very soon.

10/10 (非常に良い)

Christina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Christina,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at DoubleTree by Hilton Hotel San Diego - Mission Valley.

10/10 (非常に良い)

Cesar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy bien ubicada zona tranquila
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Cesar,Thank you so much for taking the time to share your thoughts on your recent stay at DoubleTree by Hilton Hotel San Diego - Mission Valley. Location is one of the most important aspects of any trip, so we’re glad you could experience all the convenience ours affords our guests! It was truly a pleasure having you here, and we hope you return soon.

6/10 (普通)

stephen

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Great service but had some issues with my room morning of check out.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Stephen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please accept our apologies, however, for any issues with your room. We hope these were promptly resolved, and we look forward to your next visit.

2/10 (非常に不満)

Faridah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dodgy
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Faridah,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

4/10 (不満)

Tamarah

気になった点 : スタッフとサービス
2024 年 2 月に 4 泊滞在

2/10 (非常に不満)

Benjamin

家族旅行
気になった点 : 設備とサービス
Watch out for hidden fees. $37 to park and no free internet
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Benjamin,It is unfortunate you were disappointed with your experience. Your feedback is valuable to our team and will guide our efforts to improve and ensure better future stays. Thank you for your time.

6/10 (普通)

Letithas

良かった点 : 清潔度、スタッフとサービス
The customer service was great. There was an odd smell when you first walk in. My bedding should have not been used, the duvet was lumpy where the filling was balled up. They did provide another blanket. The bed wasn't very comfortable 😕 my overall stay was ok. I will probably not chose this hotel for a future stay.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Letithas,Thank you for acknowledging our excellent customer service. However, we regret any inconvenience caused by aspects such as the bedding in your room. Your comfort and satisfaction are important to us, and we'll use your feedback to guide our improvement. We hope you might reconsider and give us another opportunity to exceed your expectations in the future.

6/10 (普通)

Nina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The manager, Nepolian was very rude to us, making faces and talking about us to other staff members while we were in the vicinity. There was a much better way to handle the situation.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Nina,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 (非常に不満)

Abdulaziz

出張, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
I dont like to say this is my first time i had a bad experience with this hotel. First of all, take more time to check-in. Secondly, the gave me queen Room not king Room, when I picked up the from the website was king Room not queen, and no one helped me with it. Can you please guys find out and let me know what I should do next time. Third, they change me same price of king Room and this is not right. Thank you
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Abdul,Thank you for your feedback. Please accept our apologies for any confusion with your reservation and for any delays during check-in. On occasion, reservations made via third-party sites do not sync properly in our system. We appreciate your patience, and we hope to see you again the next time you're in the area.

10/10 (非常に良い)

Gabriela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo perfrcto
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Gabriela,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! Your satisfaction is our top priority, and we can't wait to welcome you back for another flawless experience in the future!

10/10 (非常に良い)

Karla Roxana ardon García Roxana Ardon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustaría regresar aquí mismo en futuro
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Karla,It was a pleasure hosting you at DoubleTree by Hilton Hotel San Diego - Mission Valley! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in town.

8/10 (良い)

Aloys

2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Joshua

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay in a great room and great area, would stay again!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Joshua,Thanks so much for this lovely review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you enjoyed your stay. Come back and see us anytime.

8/10 (良い)

Rowena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

8/10 (良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is quite lovely. Updated and cute. Clean. Staff is very nice.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Sharon,Thank you for taking the time to share your thoughts with our team. We are thrilled that our team made a positive impact on your stay with us. It will make them glad to know that you appreciate our high standards of cleanliness. Having you as a guest was an absolute pleasure, and we look forward to welcoming you back.

10/10 (非常に良い)

Antoinette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在