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Reviews of Best Western Seven Seas

3 out of 5
Best Western Seven Seas
411 Hotel Circle South, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 872 out of 2480 reviews" "
Rating 8 - Good. 693 out of 2480 reviews" "
Rating 6 - Okay. 433 out of 2480 reviews" "
Rating 4 - Poor. 276 out of 2480 reviews" "
Rating 2 - Terrible. 206 out of 2480 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is free and the place is safe and quiet. You can also walk around the vicinity.
Stayed 1 night in May 2024

6/10 Okay

Nora

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The inside of the room doesn’t look like the picture at all. The room smelled like it had been drenched in pinesol. The fumes were hard to bear, left the door open and turned on the a/c. Called the desk we just moved the car and checked the room, first she said was it was to late, I told her we just left the lobby, that she could allow us to cancel the room. We just needed an overnight place to sleep. The fumes finally reduced a little but that was not a good thing to go through!
Stayed 1 night in May 2024

10/10 Excellent

PAULINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, my stay was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Fatima

Stayed 1 night in Apr 2024

6/10 Okay

Atul

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Smoke smell in the room
Stayed 1 night in May 2024

8/10 Good

Zachary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, Good
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff great shower delicious omelet
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool 2 jacuzzies beautiful landscape safe place. Easy parking and nice restaurant
Stayed 2 nights in May 2024

6/10 Okay

Lindsey

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It’s a decent hotel, but rooms needed updating. Ours Didn’t feel very clean, you could tell it wasn’t dusted in quite a while & no additional blankets/towels/or pillows were available. Just basic room. We did have to tighten the latches on the door locks as the screws very very loose/wiggly. That didn’t make us feel very safe at first but we fixed it ourselves. The pool, spa & the grounds were nicely kept up. For being close to the freeway .i think the price was a little high, could’ve stayed closer to other attractions for the same amount. It did the trick for our vacation, the staff was kind and the hotel restaurant was decent.
Stayed 2 nights in May 2024

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
affordable and clean
Stayed 3 nights in May 2024

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, Mi family loves the Nice heated pool ,comfortable beds and pillows , near from shopping plaza and restaurants
Stayed 2 nights in May 2024

6/10 Okay

koffi

Traveled with partner
Disliked: Property conditions & facilities
None
Stayed 1 night in May 2024

8/10 Good

Richardo

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need special disability accessible for fire alarm light flash, door knock device flash light.
Stayed 3 nights in Apr 2024

4/10 Poor

Cesar

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from ts on May 21, 2024
Thank you for completing our guest survey

4/10 Poor

Veronica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. However the actual room needs some upgrades and a deep clean for sure. Restroom didn’t seem well cleaned. Showered with sandals on. Killed a huge spider on the mirror and just felt icky falling asleep. Glad it was just one night.
Stayed 1 night in May 2024
Response from ts on May 17, 2024
Thank you for your comments. We will address your concerns with our maintenance and housekeeping teams.

2/10 Terrible

Shreya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. This hotel is not even 1 star. Rusted things in the room and bathroom, dirty linens. Pathetic front desk service, worst restaurant serving stale, unsafe, and tasteless food.
Stayed 4 nights in May 2024
Response from ts on May 15, 2024
We apologize for not meeting your expectations. We have addressed your concerns with our housekeeping and maintenance staff for improvements. Again, we apologize.

10/10 Excellent

Geoffrey

Traveled with group
Morning Restaurant staff is the best!
Stayed 5 nights in May 2024

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in May 2024

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great!
Stayed 2 nights in May 2024

10/10 Excellent

Kerri-Ann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only criticism is that the Cafe is very uninspiring and unremarkable.
Stayed 1 night in May 2024

10/10 Excellent

Crystal, Corona

Business traveler
Liked: Cleanliness
It’s was ok. The gym could’ve have been better
Stayed 1 night in May 2024

10/10 Excellent

pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great, clean, nice employees, quiet, and good price. Love the shampoo and conditioner- lots of hot water! Ate at the bar which was really good. Only negative would be little things- towels are rough, rooms are small ( but have everything you need) Tesla charger didn’t work for us but we didn’t wait for it to be reset-we did see others use it later. Lots of free close parking.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was nice
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car charging on site
Stayed 1 night in May 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The staff were not very professional. The grounds were kinda cool. The room, although very basic, was clean and functional.
Stayed 1 night in May 2024

4/10 Poor

Aleida

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Had never stayed at a best western and understand that I won’t ever again stay in this hotel. The bathroom was running all night, I complained the first night but nothing was done. For two nights you can constantly hear the toilet running. By the second day the mini fridge stopped working causing all our food to spoil overnight. I complained to the manager at the front and all he said was “ thank you for bringing it to our notice” nothing else not even an I’m sorry for the inconvenience. Horrible customer service and hotel. Do not recommend
Stayed 2 nights in May 2024
Response from ts on May 13, 2024
We apologize for the experience you received. We will address your concerns with our maintenance staff as well as our housekeeping staff. We hope that you'll give us another try.

8/10 Good

mahsa

Traveled with partner
Liked: Cleanliness
Good
Stayed 3 nights in May 2024

10/10 Excellent

ERNESTO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place , great people , great price
Stayed 1 night in May 2024

8/10 Good

Robert, Lemoore

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this place…
Stayed 1 night in Apr 2024

6/10 Okay

David

Business traveler
My Room Had a leak near sink first time when I told them nobody show up 2 days ,after I went there again and they relocated me to other room which was great ! Very Basic Hotel with carpet inside which Produce specific smell
Stayed 8 nights in May 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

kranthi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located near several popular attractions, making it easy to visit these sites. However, the room quality was somewhat disappointing, particularly due to the below-average mattress which resulted in back pain.
Stayed 3 nights in May 2024

10/10 Excellent

Robert, Henderson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a mini resort. It's very close to the freeway, which is great if you need to get somewhere, but the area doesn't encourage walking around off property.
Stayed 5 nights in Apr 2024
Response from ts on May 10, 2024
Thank you. There is a mall very close by that you can walk too.

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is heated, there’s a restaurant and bar. Two jacuzzi’s. The scenery is nice, palm trees and plants.
Stayed 1 night in May 2024
Response from ts on May 10, 2024
Thank you. Our landscaping team do a great job. We're so pleased you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Angelica, Carson

Disliked: Cleanliness, property conditions & facilities
The location needs a lot of updates
Stayed 1 night in May 2024
Response from ts on May 6, 2024
We have upgrades in the works

10/10 Excellent

Marisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head had hardly any water pressure to wash the shampoo out of my hair. This is probably a common complaint. I can understand about saving water and water is expensive but maby this matter could be looked into.
Stayed 3 nights in Apr 2024
Response from ts on May 10, 2024
Thank you for your comments. We'll have our maintenance staff take a look at the shower to see if it's a shower head issue. We hope to see you again.

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most comfortable
Stayed 1 night in May 2024

10/10 Excellent

Kelly, Eagan

Stayed 7 nights in Jan 2024

2/10 Terrible

Enrique

Traveled with family
Disliked: Cleanliness, property conditions & facilities
the room smelled like cigarettes when we checked in
Stayed 2 nights in Apr 2024
Response from ts on May 6, 2024
We apologize. We'll have maintenance and housekeeping review the guest room filters. We do not allow smoking in our guest rooms

6/10 Okay

Shamira

Stayed 2 nights in Apr 2024

6/10 Okay

Hassan

Stayed 3 nights in Apr 2024

10/10 Excellent

LaVon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nice and cozy, 2 Jacuzzi plus a pool, Pool table, bar and eatery, Love it..
Stayed 4 nights in Apr 2024
Response from ts on May 3, 2024
Don't forget Seven Seas Cafe, Zack's Bar, Workout room and even more. We hope you come back again soon

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly its one of the best affordable hotels in this area. It's clean and well maintained. Great job for the people that keep it that way. I enjoyed walking around the garden pathways the flowers make it look beautiful. I also enjoyed the pool and hot tub.
Stayed 1 night in Apr 2024
Response from ts on May 3, 2024
Thank you. We're so pleased you enjoyed your stay and our beautiful grounds. Please come back soon

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great! Called ahead of time for availability for early check in and was able to have a room ready. Easy check in process and front desk workers were very kind and quick! Area was quiet and felt safe, and many things were within distance! Although I didn’t have time for the pool, hot tub or gym amenities, it looked very clean and felt like I was in a resort! The bedroom is the price you pay for! The beds were clean, everything went perfect! One downside which is not the workers fault, are the thin walls. You can hear when someone showers or even talking, but was not a problem for me whatsoever. Will stay again.
Stayed 2 nights in Apr 2024
Response from ts on May 3, 2024
Thank you. We're so pleased you enjoyed your stay.

4/10 Poor

Roberto, Brooklyn

Traveled with family
Check in was very late due to system outage
Stayed 2 nights in Apr 2024
Response from ts on Apr 29, 2024
We apologize for the inconvenience.

4/10 Poor

Eva

Stayed 1 night in Apr 2024

10/10 Excellent

greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a great price. Located on hotel circle. Took us 5 minutes to Sea World and old town; 10 from Gaslamp and Little Italy. Property is lush with palm trees and gives a Hawaii vibe.
Stayed 1 night in Apr 2024
Response from ts on May 3, 2024
Thank you. We hope you come stay with us again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Liked: Cleanliness
Convenient to airport and heading north in am
Stayed 1 night in Apr 2024