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Hotel La Casa de Mama

3.5 star property
Colonial inn with a 24-hour front desk and a coffee shop

Choose dates to view prices

La Casa de Mama offers genuine hospitality near Plaza 31 de Marzo. Enjoy breakfast at Ave Maria, relax by the pool and garden, and visit the coffee shop. Luggage storage and tour assistance are available, with a warm welcome that keeps guests returning.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Suite, 1 King Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Plasma TV
Hair dryer
Minibar
Free bottled water
Cable channels
Desk
Wardrobe or closet
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, rollaway beds, free WiFi

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Plasma TV
Hair dryer
Free bottled water
Cable channels
Desk
Wardrobe or closet
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, rollaway beds, free WiFi

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Free cribs/infant beds
Plasma TV
Hair dryer
Free bottled water
Cable channels
Desk
Wardrobe or closet
In-room safe
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, desk, rollaway beds, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Plasma TV
Hair dryer
Free bottled water
Cable channels
Desk
Wardrobe or closet
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
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About the neighborhood

Map
29240, CHIS, San Cristóbal de las Casas, Guadalupe Victoria 56, Barrio La Merced

What's nearby

  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.6 km
  • Plaza 31 de Marzo - 6 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 10 min walk - 0.9 km
  • Ex-Convent of Santo Domingo - 10 min walk - 0.9 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Tamales Regionales - ‬4 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Taqueria La Merced - ‬3 min walk
  • ‪Perla Negra - ‬3 min walk
  • ‪Habanero Terrazas - ‬4 min walk

About this property

Hotel La Casa de Mama

Inn near San Cristóbal de las Casas Cathedral
Located close to Amber Museum of Chiapas and Mesoamerican Museum of Jade, Hotel La Casa de Mama provides an airport shuttle, a terrace, and a coffee shop/cafe. The on-site Mexican cuisine restaurant, Ave Maria, offers breakfast, lunch, dinner, and kids' meals. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel La Casa de Mama have amenities such as free WiFi and safes, as well as free newspapers and free bottled water.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 32-inch plasma TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (MXN 100 per night)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:30 AM to 1:00 PM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ave Maria

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 2250.00 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: MXN 100 per night (6562 ft away)
  • Rollaway bed fee: MXN 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Mama Hotel Casa
Casa Mama Inn San Cristobal de las Casas
Casa Mama San Cristobal de las Casas
La Casa de Mama Inn
La Casa de Mama San Cristóbal de las Casas
La Casa de Mama Inn San Cristóbal de las Casas

Frequently asked questions

Does Hotel La Casa de Mama have a pool?

Yes, this property has an outdoor pool.

Is Hotel La Casa de Mama pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel La Casa de Mama?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel La Casa de Mama?

Check-out is at noon.

Does Hotel La Casa de Mama provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2250.00 per vehicle applies.

Where is Hotel La Casa de Mama located?

Located in Barrio de La Merced, this inn is within a 10-minute walk of Amber Museum of Chiapas, Mesoamerican Museum of Jade, and Plaza 31 de Marzo. San Cristóbal de las Casas Cathedral and Santo Domingo Handicraft Market are also within 15 minutes.

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Hotel La Casa de Mama Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 504 reviews
Rating 8 - Good. 115 out of 504 reviews
Rating 6 - Okay. 34 out of 504 reviews
Rating 4 - Poor. 14 out of 504 reviews
Rating 2 - Terrible. 9 out of 504 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, super cute place to stay. Everything at walking distance Just beds are super hard and uncomfortable to sleep in
Stayed 2 nights in Oct 2025

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, perfect room for the price
Stayed 1 night in Oct 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Very Help You I will stay in there again
Stayed 6 nights in Apr 2025

10/10 Excellent

Ni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and great place in San Cristobal de las Casas!
Stayed 1 night in Jul 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

This si a great place to stay. Just on the edge of Centro close to enough to walk (5 minutes) but very quiet and less busy. Tha place is incredibly clean and well kept. This is a great choice for San Cristobal.
Stayed 3 nights in Nov 2024

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a perfect place nice people staff perfecto l'hacienda beautif nice room good bed everything is good parking wifi breakfast swimming pool in the center quiet place if tourist stay respectable of others peoples a very good choice for us
Stayed 1 night in Nov 2022

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location. lovely pool.
Stayed 4 nights in Mar 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Beautiful classic colonial style property with lovely gardens and swimming pool all within easy walking distance to old town centre.
Stayed 3 nights in Jun 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is beautiful, well taking care, clean, safe, quiet and good customer service and good location, 3 blocks from center.
Stayed 3 nights in Mar 2024

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend this little quaint hotel enough. It is wonderful! Perfect location, friendly courteous staff and owners, just loved it! Will be back!
Stayed 5 nights in Jul 2022

10/10 Excellent

Ismael

Excelente place super clean all around excellent location, walking distance to historic downtown, excellent personal service, IF you have any issues , the owner will personally will handle it, we can’t thank enough to the owner for the way she help my wife when she needed help, thank you so much and GOD BLESS
Stayed 9 nights in Oct 2024

8/10 Good

MARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was lovely, quaint Mexican decor and very clean. Bed was very comfortable and hotel staff were lovely. Do not eat in the restaurant - food was cold, coffee came in a 4 oz cup and they charged for every refill. Cook was very confrontational and rude.
Stayed 2 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
This place is beautiful, clean and walking distance to everything. The only gripe I have is the lack of mini fridge and microwave in the rooms. But that's what you get for the price I guess.
Stayed 4 nights in Mar 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities

A small portable heater would’ve been perfect

The hotel was beautiful, clean, friendly staff, great price, the pool was heated, we had an amazing time in town. The only thing that could’ve been better at the hotel is that they did not have heating in the room and it was very very cold. They gave us extra blankets And that was OK, but a small portable heater would’ve been perfect.
Stayed 5 nights in Sep 2022

8/10 Good

Blanca

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Muy bonitas habitaciones, solo que no tienen estacionamiento y no dan refil en el cafe rerefilservoxio decafe
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Cálido
Stayed 1 night in Sep 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar hermoso, comodo, limpio, amabilidad.las jabitaciones impecables
Stayed 1 night in Sep 2025

10/10 Excellent

MIGUEL ANGEL TREVIZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico
Stayed 1 night in Jul 2025

10/10 Excellent

Bella citlaly

Liked: Cleanliness, staff & service, property conditions & facilities
Nos encantó !! Y con gusto regresaremos de nuevo
Stayed 1 night in Aug 2025

6/10 Okay

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Noisy place

I was really looking forward to staying here, after looking at the pictures. Unfortunately it didn't live up to expectations. The location was good, the courtyard setting was beautiful and the room was nice but the noise really spoiled our stay. We paid extra for a bigger room but it was directly next to the pool meaning that we had constant noise from the pool filter and people in the pool. The rooms are all based around the courtyard which means noise all day and night. There was constant noise with people in the pool after hours, sat in the courtyard talking loudly and I was even woken up at 3am by staff talking in the courtyard. It's a beautiful setting but, if you value your sleep, I wouldn't recommend this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

MIGUEL ANGEL TREVIZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy bonito, tranquilo y acogedor. Céntrico.
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo perfecto.
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literal todo estuvo perfecto. El staff súper amigable y el hotel es muy lindo, cuidan mucho los detalles. Lo recomiendo ampliamente.
Stayed 1 night in Jul 2025

10/10 Excellent

Alma Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

A mi familia y a mi nos encantó la hospitalidad, las instalaciones y la comida, pero sobre todo a las personas de recepción, pues son 100% amables, les agradezco mucho su atención durante nuestra estancia, sin duda volveremos. Saludos.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus Ignacio Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa instalación y comodidad
Stayed 5 nights in Jun 2025