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Hotel Villa Mercedes San Cristobal

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Luxury
VIP Access
4.0 star property
8.8

Excellent

Tranquil escape near vibrant center

Serene and charming, this property offers a tranquil escape with easy access to the town's vibrant center. Delight in exceptional service and a welcoming atmosphere that ensures a memorable stay.

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Laundry
The current price is ￥8,388
￥9,898 total
includes taxes & fees
Dec 8 - Dec 9

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Suite with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Suite Superior with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Suite Superior with View

  • 27 sq m
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Double Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Mobility Accessible

Standard Room, Mobility Accessible | View from room

Standard Room, Mobility Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free minibar items
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
Bathrobes
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
29264, CHIS, San Cristóbal de las Casas, Diagonal Hermanos Paniagua 32

What's nearby

  • San Cristóbal de las Casas Cathedral - 6 min drive - 1.9 km
  • Mesoamerican Museum of Jade - 6 min drive - 1.9 km
  • Plaza 31 de Marzo - 6 min drive - 1.9 km
  • Santo Domingo Handicraft Market - 7 min drive - 2.2 km
  • Na Bolom Cultural Museum - 11 min drive - 2.9 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Wings Army - ‬8 min walk
  • ‪El 7 Mares - ‬5 min walk
  • ‪Domino's Pizza - ‬4 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk

About this property

Hotel Villa Mercedes San Cristobal

Upscale hotel near Santo Domingo Handicraft Market
Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on site, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self parking and extended parking
  • English breakfast (surcharge), a free area shuttle, and express check-out
  • Express check-in, a banquet hall, and wedding services
Room features
All 83 rooms feature comforts such as premium bedding and bathrobes, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating, and daily housekeeping

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The price is ￥10,490
￥12,378 total
includes taxes & fees
Nov 30 - Dec 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 km
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,408 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Villa Mercedes San Cristobal?

As of Nov 13, 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes San Cristobal on Dec 8, 2025 start from ￥8,388, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes San Cristobal?

Check-out is at noon.

Where is Hotel Villa Mercedes San Cristobal located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo, and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

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Reviews

Hotel Villa Mercedes San Cristobal Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

9.0

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 156 out of 271 reviews
Rating 8 - Good. 79 out of 271 reviews
Rating 6 - Okay. 22 out of 271 reviews
Rating 4 - Poor. 6 out of 271 reviews
Rating 2 - Terrible. 8 out of 271 reviews

Reviews

8/10 Good

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Cecilia Garcia

Liked: Cleanliness, property conditions & facilities
Line
Stayed 6 nights in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 1 night in Aug 2025

10/10 Excellent

JOSE ENRIQUE LOPEZ DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel en general Vale la pena
Stayed 2 nights in Jul 2025

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
La ubicación de la propiedad era conveniente
Stayed 1 night in May 2025

8/10 Good

LORENZO RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
Stayed 1 night in May 2025

6/10 Okay

Jessica Paola

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo bien, solo la recámara muy sucia
Stayed 1 night in Feb 2025

6/10 Okay

Jessica Paola

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bien, solo sucia la habitación
Stayed 1 night in Mar 2025

6/10 Okay

María Luisa

Liked: Cleanliness
La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025

10/10 Excellent

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No dieron bebidas de bienvenida VIP

Me gustó mucho pero no me dieron las bebidas de bienvenida :(
Stayed 1 night in Jan 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es amplia y limpia, tiene bonitos jardines
Stayed 1 night in Dec 2024

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!!

Excelente para ir solo o en familia
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 2 nights in Jul 2024

10/10 Excellent

Erika Vanessa Madrigal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es buena pero falta remodelar algunas cosas
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Señales de Internet muy débiles
Stayed 1 night in Sep 2024

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar
Stayed 1 night in Jun 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Xx
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Jul 2024

8/10 Good

Marco Antonio Perez

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonitas areas verdes, precio accesible pero como observacion los colchones estan un poco incomodos, extractor del baño no funcionaba, espacio muy reducido en baño, la llave mezcladora del lavabo abentaba mucha agua y hacia un lado,
Stayed 5 nights in Jul 2024

10/10 Excellent

GRISELDA SANDOVAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Jul 2024