We were set to check in at the set check-in time of 3 pm. I was contacted by the owner that the previous guests had left a lot of laundry and it would be delayed. She quoted a 3-5 pm check in (nope - that's on her listing with another company, not her VRBO listing) and thought it would be ready closer to 5. At 5 I tried to get more info on check in and was told it was not ready, they were working very hard to get it cleaned up after the last guests. OK it's obviously more than just laundry but she did not tell me that initially. I then get a message that she has hurt her hand due to rushing to get the place ready (she did injure it significantly) and the initial suggestion in the conversation is that it was my fault since I rushed her to get the place ready. SO... the checkin was rough. We got to the home finally at 6 pm - many lights burned out, washer had been replaced that day but oops they forgot to connect the water (which we did), the dishwasher didn't work and many items in the kitchen missing after the last guests. She kindly replaced the kitchen items and the dishwasher a couple of days later. She did try to correct issues that were present so we were thankful. It was just not a good start. There were some other smaller issues but I will not elaborate on them. The house needs a thorough checkup by the owner.