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Portobelo Plaza de las Americas

Photo gallery for Portobelo Plaza de las Americas

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from Room

Overview of Portobelo Plaza de las Americas

Portobelo Plaza de las Americas

3.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
880001, San Andres, Avenida Las Americas 1A-101

Explore the area

  • Popular LocationSpratt Bight Beach5 min walk
  • Popular LocationCoton Cay6 min walk
  • Popular LocationIslote Sucre15 min walk
  • AirportSan Andres (ADZ-Gustavo Rojas Pinilla Intl.)3 min drive

Choose dates to view prices

About this area

San Andres

Portobelo Plaza de las Americas is located near the beach and in an area with good shopping. First Baptist Church and Island House Museum are local landmarks, and the area's natural beauty can be seen at Spratt Bight Beach and Islote Sucre.

What's nearby

  • Spratt Bight Beach - 5 min walk
  • Coton Cay - 6 min walk
  • Paintball San Andres - 7 min walk
  • Islote Sucre - 15 min walk
  • Punta Norte - 5 min drive

Getting around

  • San Andres (ADZ-Gustavo Rojas Pinilla Intl.) - 1 min drive

Restaurants

  • Onsite dining venue – Serves breakfast.

About this property

Portobelo Plaza de las Americas

3.5-star hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a business center, and conference space. All 52 rooms offer free WiFi, minibars, and flat-screen TVs with cable channels. Other amenities available to guests include room service, hair dryers, and safes.
Portobelo Plaza de las Americas offers 52 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (323 square feet)
  • Meeting room

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: COP 20000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Portobelo Plaza las Americas Hotel San Andres
Portobelo Plaza las Americas Hotel
Portobelo Plaza las Americas San Andres
Portobelo Plaza las Americas
Portobelo Plaza Las Americas
Portobelo Plaza de las Americas Hotel
Portobelo Plaza de las Americas San Andres
Portobelo Plaza de las Americas Hotel San Andres

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 75 out of 180 reviews
5 - Excellent 42%
Rating 4 - Good. 67 out of 180 reviews
4 - Good 37%
Rating 3 - Okay. 20 out of 180 reviews
3 - Okay 11%
Rating 2 - Poor. 11 out of 180 reviews
2 - Poor 6%
Rating 1 - Terrible. 7 out of 180 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Oct 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast
Stayed 4 nights in Sep 2021

1/5 Terrible

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lo unico bueno que tiene es lo cerca que esta de la playa. El check in es un servicio muy muy lento los trabajadores se entretienen hablando entre ellos al pagar tenian problema con el datafono solicite hacer transferencia y no aceptaron me enviaron a la calle a sacar dinero en cajero luego de 40 min sacando plata cuando llegue nuevamente terminaron en entregarme la habitacion al dia sguiente llegue al hotel a las 4pm y la picsina estaba cerrada en recepcion nos dijeron que fue por la lluvia pero ya tenia casi 2 horas que habia dejado de llover estabamos varias personas a la espera que abrieran la picsina un trabajo le paracio mal que no abrieran y nos dijo que hiba a hablar con el gerente luego de 20 min bajo y dijo que no abririan la picsina uno de los guespedes pidio hablar con el gerente y no quizo atenderlo esa misma noche dali a comer llegue al hotel a media noche y perdi mi TAPABOCAS el hotel estaba cerrado solo estaba un trabajador en la recepcion q no me abrio la puerta me dijo q tenia q buscar un tapabocas mi esposa entro para buscar en la habitacion entiendo muy bien que por motivos de pandemia sea obligatorio pero cuando tu negocio no es vender un producto si no prestar un servicio para nada les cuesta tener una caja de tapabocas que solo cuesta 10 mil pesos y
Stayed 3 nights in Sep 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im like all abaut the service and attention
Stayed 2 nights in Aug 2021