Sa Pa Vacations from ￥96,172

The staff members were so friendly and helpful! We moved to another hotel and forgot our phone/cable chargers. We called back and the staff found it in our room and delivered it to us at our new hotel at no charge. Now that is outstanding service! Kudos to a great staff!

I would like to recognize the staff at the Aurora Hotel, specifically Ms. Mia, Mr. Tee, and Mr. Andy, who were exceptional. The 3 of them went above and beyond. to make my stay enjoyable. Ms Mia was so pleasant and a joy to talk with, Mr Tee gave me some great ideas in my travel plans as an adventurer, and Mr Andy was really interested in how my day went. The rooms were to my liking, and I asked to be placed on a lower floor, which they were able to accommodate. Any restaurant, massage, excursion, etc, was within walking distance or an Uber/bus ride away. Some friends and I are already making plans to come back, and we will be staying again at this hotel. Thank you again Ms. Mia, Mr Tee and Mr Andy. Sincerely Sharon

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Room on the small side but that’s standard for Hanoi due to narrow building codes. Anna and her staff was amazing. Multiple times we have gone to her for tour, eat and shopping recommendations. All were good. Some were great b/c they were not touristy places but frequented by locals. Highly recommended and will booked again next time I go Hanoi.

Best hotel in Hanoi. The hotel is truly amazing and service is the best we have ever received from a hotel anywhere in the world. The team work together to deliver true excellence in everything they do. They really focus on everything possible, even the smallest things to make the stay wonderful. The location is perfect within the Old Quarter, everything within walking distance but also not in the middle of too much chaos. We highly recommend staying here if you visit.