Hôtel Astrid

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Reviews

7.0 out of 10
Good
Located close to Tour Jeanne d'Arc and Hotel de Ville, Hôtel Astrid has plenty to offer. Guests can connect to free in-room WiFi.

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room

Room

Standard Single Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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Room

Standard Double Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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Room

Twin Room

  • 13 sq m
  • Sleeps 3
  • 2 Twin Beds

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Room

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Double Room, 1 Double Bed

Room

Economy Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Single Room

Room

Economy Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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Room

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Double Bed

View all photos for Economy Twin Room

Room

Economy Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Located in Gare-Jouvenet, a neighborhood in Rouen, Hôtel Astrid is near a train station. Notable landmarks in the area include Tour Jeanne d'Arc and Gros Horloge, and travelers wishing to experience a bit of culture can try Zenith de Rouen. Looking to enjoy an event or a game while in town? See what's going on at Rouen Expo Park. Visit our Rouen travel guide
Map
76000, Rouen, 11 Place Bernard Tissot

What's nearby

  • A cobblestone street lined with parked cars and historic buildings, including a tower with a conical roof.
    Tour Jeanne d'Arc
    3 min walk - 0.3 km
  • A detailed, ornate clock with Roman numerals and a sun motif, set against a building facade with classical architectural elements.
    Gros Horloge
    10 min walk - 0.9 km
  • A Gothic cathedral with two towers, illuminated at dusk.
    Rouen Cathedral
    12 min walk - 1.1 km
  • Hotel de Ville
    9 min walk - 0.8 km
  • Jeanne d'Arc Church
    10 min walk - 0.9 km

Getting around

  • Gare-Rue Verte Tram Station
    1 min walk
  • Palais de Justice Tram Station
    8 min walk
  • Rouen (URO-Rouen - Seine Valley)
    28 min drive

Restaurants

  • Yvonne
    1 min walk
  • Bouillon D'or
    7 min walk
  • Standard Cafe
    7 min walk
  • Le metro
    1 min walk
  • Citizen Coffee
    8 min walk

About this property

Hôtel Astrid

  • Hotel near Rouen Cathedral
  • Located close to Tour Jeanne d'Arc and Hotel de Ville, Hôtel Astrid has plenty to offer. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), an electric car charging station, and multilingual staff
    • Smoke-free premises, a 24-hour front desk, and ATM/banking services
    • Luggage storage and concierge services
  • Room features
  • All guestrooms at Hôtel Astrid have comforts such as free WiFi and sound-insulated walls.
  • More amenities include:
    • Showers and free toiletries
    • Flat-screen TVs with digital channels
    • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 8.50 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.39 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8.50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hôtel Astrid pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hôtel Astrid?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hôtel Astrid?

Check-out is at 11 AM.

Where is Hôtel Astrid located?

Located in Gare-Jouvenet, this hotel is within a 15-minute walk of Tour Jeanne d'Arc, Gros Horloge, and Hotel de Ville. Jeanne d'Arc Church and Rouen Cathedral are also within 15 minutes. Gare-Rue Verte Tram Station and Rouen Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Astrid Reviews

7.0

Good

7.6

Cleanliness

7.8

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 45 out of 215 reviews
Rating 8 - Good. 76 out of 215 reviews
Rating 6 - Okay. 44 out of 215 reviews
Rating 4 - Poor. 31 out of 215 reviews
Rating 2 - Terrible. 19 out of 215 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Parking was difficult to find near the hotel. Would be perfect for train travellers
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't clean. Bed linens were terrible. There was nobody at the desk.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour une nuit Armada 2023 Voyage en train hôtel face gare SNCF. Bien situé vieille ville et quai. Bon petit déjeuner buffet.personbel très sympa Je reviendrais
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, room comfort
A deux reprises 2 de personnes différentes sont venues ouvrir la porte de ma chambre, ces personnes des « clients » étaient en possession de la clé de ma chambre Pour compléter le tout, il y une télé dans la chambre mais elle n’est pas raccordée à antenne
Stayed 1 night in May 2023
Verified review

4/10 Poor

Je ne le recommande pas

Bruit . Odeurs cigarettes. Bagarre dan lhotel la police est venu a 2h de matin
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort

Quelle horreur !

Le pire séjour de ma vie en hôtel ! Pas d'eau chaude dans ma chambre alors qu'il fait 8°C dehors, une couette fine pour me couvrir, pas de couverture d'appoint, une isolation phonique inexistante, impossible de dormir avant 2h du matin à cause du bruit dans le couloir, des clients qui parlent très fort dans les couloirs et personne pour leur demander d'être plus discrets... une cabine de douche qui ne ferme pas, pas de tapis de sol dans la salle de bain... et le code wifi qui ne marche pas !
Stayed 2 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait. Nuit inoubliable. Run away...............

----Ces éléments ont été portés à la connaissance de l'hotel. Il est dommage de devoir en arriver à mettre un commentaire... Aucun retour à ce jour---- Arrivé dans une chambre nettoyée à la va vite (pour être poli...). Drap avec nombreuses traces noires, idem sur les serviettes. Cheveux dans la salle de bain et... Morceau de cigarette sur le sol à coté du lit et traces de verres sur les bois à coté du lit. Sans oublié une brulure sur le drap et une clenche de porte d'armoire plutôt tombante et inopérante. (Voir photos) Après demande d'échange auprès de la réception, arrivée dans une chambre légèrement mieux. Réveillé vers 6h du matin, la chambre étant à coté du self... Et les murs en carton. Changé d'un chambre avec 2 pièces à 1 chambre avec 1 pièce sans remboursement partiel. Deux mails envoyés restés sans réponses et 2 échanges avec l'accueil me renvoyant à... L'adresse mail. Pour finir, la porte de l’hôtel était cassé, des gens étaient dans les allées entre 00h00 et 1h30 du matin. Je recommande si vous ne souhaitez pas avoir une nuit comme dans tout hôtel normal! Un vrai bonheur à conseiller et aucun retour à attendre de leur part ! (Je précise que ceci est mon 1er commentaire sur un établissement et dors à l’hôtel plusieurs fois par mois).
Stayed 1 night in Jan 2023
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Situation face à la gare bien. La propreté laisse à désirer tant dans la salle de bain que la chambre et voire même le lit!
Stayed 1 night in Dec 2022
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Bruyant voisinage, grosse fuite chasse d'eau, lumière ou électricité à choisir Sinon très propre
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Je n'ai jamais vu qq chose d'aussi horrible. Les rideaux à moitiés décrochés.... sans parler des taches autant sur les rideaux que sur la moquette. Pas d'eau chaude, pas de télécommande alors quil y avait une télé. La salle de bain je n'en parle meme pas. Entre le manque de vmc et la vétusté des lieux. Bref .... à fuir !!!!!
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

problème de d'eau chaude et manque de personnel

La chambre était très bien mise à part la douche le matin car il n'y avait pas d'eau chaude. J'aurais aimé le die à une personne mais lors du petit déjeuner il n'y avait que les clients lorsque j'ai rendu la clef a l'accueil personne à a réception. A mon avis il manque cruellement de personnel. A qui signaler un problème s'il y a de la bagarre au petit déjeuner qui prévenir? Dommage car l'hôtel est très propre et très confortable et la réceptionniste est très aimable ais elle fait ce qu'elle peut. On ne peut pas lui demander l'impossible, a mon avis une ou deux personnes en plus ne serait pas du luxe.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel simple et correspondant a mon attente. De plus, près de la gare.
Stayed 4 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

The hotel is right next to the train station, 10 minutes wlak from the centre, which is very convenient. The only drawback is that it can be noisy in the early morning from the rubbish pickup trucks or the buses.
Stayed 6 nights in Jun 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre est trop petite , pas de wifi au 6ème étage que j'étais. Il y a une odeur très mauvais ds la chambre .
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Bon rapport qualité/prix

Chambre petite mais calme. Pas de tapis de sol dans la douche ni de couverture supplémentaire. Dommage de ne pas avoir de code wifi. Néanmoins bon rapport qualité/prix
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely city, awful hotel. Book elsewhere

Like a hotel that has an overwhelming odour of cigarette smoke? Love a matress that has collapsed in the middle with flat old pillows? Fancied staying in a place where people normally rent a room by the hour?! Well this could be the s#$@hole you are looking for. Seriously dont stay here, the room didnt even have a main light just a lamp in corner and the bath had been kicked in. Dillapadated place where the staff dont seem to care. My favourite bit is when you complain you are told the manager is unavailble and handed a email address. How convenient. The hotel doesnt respond to complaints after numerous attempts to contact them, and Hotels.com who i booked through tried to raise the complaint with them but couldnt contact them either! It was so bad we had to check out early. The only true statement positive is it close to the train station so you can leave quick!
Stayed 2 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres simple et bien pour une nuit

Trop basique. Le vue ver la gare était jolie. Mais le volet s’est produit le bruit chaque seconde.. c’était 5éme étage.
Stayed 1 night in Mar 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Spacious but not good internet

Good location, spacious rooms but lacks reliable wifi. The beds need a lot of improvement too.
Stayed 5 nights in Jan 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei perto das 18h. Havia um aviso na porta para ligar para um celular, porém eu estava sem sinal no telefone. Por sorte alguém chegou também, assim pude entrar para o check in. Caso contrário,não poderia entrar. A recepcionista foi muito simpática e falava inglês. Apenas uma toalha de banho, sem toalha de rosto ou tapete para o chão do banheiro. O quarto não foi limpo enquanto estive lá. Desde quinta quando cheguei, apenas domingo foi tirado o lixo e trocada a toalha. Travesseiro baixo e água do chuveiro que não esquentava. O chão continuou sujo todos os dias da minha estada, sem limpar. A única vantagem é a proximidade da estação de trem.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Dec 2021
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Cauchemar à l'hôtel

Arrivés à l'hôtel pour prendre possession de notre chambre à 14h, ce fut impossible de se reposer l'après-midi à cause d'ouvriers effectuant des travaux juste en face de notre chambre. Refus de notre demande de changement de chambre car selon la responsable l'hôtel était complet. Confort minimaliste (déco, débit de la douche, insonorisation quasi inexsitante). Hôtel très bruyant et que dire des 4 personnes qui "zonaient" dans l'entrée de l'hôtel vers 23h30 dont la réceptionniste du début d'après-midi. Avec des effluves d'herbes peu recommandables. En partant le lendemain matin, c'est la femme de ménage qui a récupéré nos clés. Tout ça pour 55 euros...
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel pas trop loin de la gare sncf très pratique
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tres bon rapport qualite prix

Tres bon rapport qualite prix hotel tres bien situe proximite gare et tres proche centre ville
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You wouldn’t put animals

Tiniest room I ever saw. Not possible to use the WC and shut the door. The hotel was a buiding site, new doors fitted to room still had protective foil on. No towels in room. No one on reception to ask in the evening. No housekeeping , my room wasn’t cleaned or bed made during my 2 day stay. Defective light bulb in washbasin area and no hot water.
Stayed 2 nights in Oct 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Reasonable hotel but no night reception

The breakfast was nice and the reception lady friendly. It was clean and the lift worked. But my son got locked in the toilet because the lock was old and unreliable. We tried to contact reception for help but they went home at 9pm. This was not helpful or professional in my view. The room was cramped. But the hotel is well located for city centre site seeing as it is directly opposite the main railway station
Stayed 1 night in Oct 2021