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Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property
Hotel with an outdoor pool, near Polynesian Spa

Choose dates to view prices

Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

Pool Access Queen + 1 Single with Kitchenette & Ensuite bathroom | Terrace/patio
Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets
Pool Access Queen + 1 Single with Kitchenette & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets
Queen + Sofabed & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets
Shared kitchen facilities
Urban Lounge Sleepery, in the business district, offers an outdoor pool for post-meeting relaxation. Guests enjoy free in-room WiFi, breakfast options, attentive staff, and express check-out service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Housekeeping
  • Free WiFi
The current price is ￥13,711
￥15,768 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen + 1 Single with Kitchenette & Ensuite bathroom

Highlights

Private pool
Heating
Free cribs/infant beds
Kitchenette
LED TV
Portable fan
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Bed with Shared bathroom

Queen Bed with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Bed with Shared bathroom

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Portable fan
Hair dryer
Daily housekeeping
Laptop workspace
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio + 1 Single & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Portable fan
Hair dryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Twin Studio (2 Queen Beds) & Ensuite bathroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Portable fan
Hair dryer
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Heating
Free cribs/infant beds
Kitchenette
LED TV
Portable fan
Hair dryer
Private bathroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Portable fan
Hair dryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Queen + Sofabed + Bunk with Shared bathroom

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Sofa bed - queen
Portable fan
Hair dryer
Daily housekeeping
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Single room with Shared bathroom

Single room with Shared bathroom | Laptop workspace, free cribs/infant beds, free WiFi, bed sheets

Single room with Shared bathroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Heating
Free cribs/infant beds
LED TV
Portable fan
Hair dryer
Daily housekeeping
Laptop workspace
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
3010, Bay of Plenty, Rotorua, 1286 Arawa St

What's nearby

  • Eat Street - 5 min walk - 0.4 km
  • Tamaki Maori Village - 10 min walk - 0.8 km
  • Rotorua Central Mall - 10 min walk - 0.9 km
  • Polynesian Spa - 14 min walk - 1.2 km
  • Skyline Rotorua - 5 min drive - 4.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪Capizzi Pizzeria - ‬6 min walk
  • ‪Pig & Whistle - ‬5 min walk
  • ‪Brew | Craft Beer Pub - ‬6 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

Hotel near Polynesian Spa
Close to Skyline Rotorua, Urban Lounge Sleepery, SureStay Collection by BW has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Breakfast (surcharge), self parking (surcharge), and express check-out
  • Smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Urban Lounge Sleepery, SureStay Collection by BW feature comforts such as private pools and laptop-friendly workspaces, as well as amenities like free WiFi.
More amenities include:
  • Heating and portable fans
  • Free toiletries and hair dryers
  • Fenced pool, free infant beds, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (NZD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV
  • Fenced private pool

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately NZD 15.00 per person
  • Uncovered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Frequently asked questions

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on Nov 16, 2025 start from ￥13,711, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Lounge Sleepery, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking at Urban Lounge Sleepery, SureStay Collection by BW?

Self parking is available for NZD 10 per night.

What time is check-in at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Urban Lounge Sleepery, SureStay Collection by BW located?

Located in Inner City, this hotel is within 1 mi (2 km) of Kuirau Park and Polynesian Spa. Eat Street and Rotorua Night Market are also within 10 minutes.

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Reviews

Urban Lounge Sleepery, SureStay Collection by BW Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Amenities

9.0

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 42 out of 97 reviews
Rating 8 - Good. 34 out of 97 reviews
Rating 6 - Okay. 14 out of 97 reviews
Rating 4 - Poor. 4 out of 97 reviews
Rating 2 - Terrible. 3 out of 97 reviews

Reviews

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay to explore Rotorua and its sourroundings. Comfortable beds, very clean room, enough space for two people.
Stayed 1 night in Nov 2023

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful. Pleasant stay
Stayed 3 nights in Oct 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!
Stayed 2 nights in Jan 2025

8/10 Good

SAJILL

Liked: Cleanliness, staff & service, property conditions & facilities
handy location
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with our room. Clean and great location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ma. Hervejean Capayas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excillent service friendly stuff, booked a room for 3 with child and staff upgrade us to two beds with own bath room and shower, swimming pool were nice and hot good. Awesome location it has a restaurant and bar next to the motel and walking distance to town. Thank you will deffinetly come back again with family and friends
Stayed 2 nights in Aug 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Was in town
Stayed 1 night in May 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great 👍
Stayed 2 nights in Oct 2023

10/10 Excellent

Retihia

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable price
Stayed 2 nights in Jul 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming. My room was clean. The bed was super comfortable The shower ran a perfect temperature. Prasaad couldn't do enough when I needed assistance. To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Stayed 2 nights in May 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Oct 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem of a boutique hotel right in the center of Rotorua. Staff is very helpful and kind, facilities are AMAZING and everything is super clean. Rooms are also very spacious, well decorated and with a nice balcony. I wish I hadn't stayed at other places (avoid Ibis Rotorua at all costs!) and instead book all of the nights here. Highly recommended even for long stays!
Stayed 1 night in Feb 2024

8/10 Good

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, place very clean and everything basically brand new. Economical for what you get and above all expectations :-) The only negatives would be the pool was out of order and the stairs up to the third floor could be a lot of cardio for families carrying heaps of luggage.
Stayed 1 night in Nov 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a friendly, no frills stay in town. Staff were very kind, room was small but clean and well maintained. Bathrooms were very small. Expect to pay extra for electric charging of vehicles ($20/night). Room key cards were a pain since it used a phone app/Bluetooth to work.
Stayed 1 night in Aug 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Property style is great - everything is new and clean, parking is free and the staff are friendly. However, there is ongoing construction work which was not made clear up front - unfair when paying full price - resulting in early morning noise disruption and the pool is under construction if you are also looking for that.
Stayed 2 nights in Nov 2023

6/10 Okay

Tui

Liked: Property conditions & facilities, room comfort
It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.
Stayed 1 night in Jan 2025

4/10 Poor

Ashton

Disliked: Cleanliness, property conditions & facilities
Was loud being next to pub/ restaurant, no yea towels to dry dishes poor water pressure. Would not recommend staying there .
Stayed 2 nights in Sep 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Like swimming pool
Stayed 1 night in Jul 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, but the guest don't know to speek quiet
Stayed 3 nights in Jun 2025

6/10 Okay

Sarah

Liked: Cleanliness
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Stayed 2 nights in May 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and tidy.
Stayed 1 night in May 2025