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ロトルアのハイドアウェイの口コミ

4 out of 5
ロトルアのハイドアウェイ
436 Ngongotaha Road, Rotorua

口コミ

9.0

とても素晴らしい

評価 10 - 209 件の口コミ中 110 件が非常に良い" "
評価 8 - 209 件の口コミ中 83 件が良い" "
評価 6 - 209 件の口コミ中 11 件が普通" "
評価 4 - 209 件の口コミ中 2 件が不満" "
評価 2 - 209 件の口コミ中 3 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Des

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The motel was close to my venue, the staff were friendly and efficient and the outlook brilliant complete with lamas.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

sanghyun

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Aurore、PUNAAUIA

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
2024 年 4 月に 2 泊滞在
A.J からの返信 (投稿日 : 2024 年 4 月 10 日)
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.Thanks Hideaway team

8/10 (良い)

Jackie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
2024 年 3 月に 2 泊滞在
Hideaway Team からの返信 (投稿日 : 2024 年 4 月 10 日)
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.Thanks Hideaway team

10/10 (非常に良い)

Jackee

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & quiet! Bed was very hard, otherwise this is a very lovely place :)
2024 年 3 月に 1 泊滞在
Hideaway Team からの返信 (投稿日 : 2024 年 4 月 10 日)
Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay."Thanks Hideaway Team

10/10 (非常に良い)

Kayla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed in the new block - rooms are beautiful, location is good and also animals on the property also, which I love! Overall, a very good place to stay! Staff is friendly and price is very reasonable also.
2024 年 3 月に 1 泊滞在
Hideaway Team からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Team Hideaway.Thanks Hideaway Team

8/10 (良い)

Marc

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Roman

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
2024 年 3 月に 1 泊滞在
Hideaway team からの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

2/10 (非常に不満)

Jen & Garrick

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!

10/10 (非常に良い)

ADELE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was the perfect spot for our one nighter - grounds were cute as were the animals. Super handy to the life, which is why I chose the place, and stoked that we did. Thank you.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Josh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hideaway motel was a great family friendly and fun place to stay. Nicely set just out of Rotorua it was safe for our 3 year old to run around and the room itself was pretty nice. A small amount of maintenance would be good in the room but all up a great place to stay
2024 年 2 月に 1 泊滞在

8/10 (良い)

Keryn

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Evan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay, the staff was wondering and it was a nice quiet spot for our family
2024 年 1 月に 3 泊滞在

6/10 (普通)

Mildred

気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place!
Great place! Just a bit outside the city. Great location. Very responsive staff.
2023 年 12 月に 4 泊滞在

8/10 (良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property for a family. The staff are very friendly and quick to solve any issues.
2023 年 11 月に 1 泊滞在
A.J Singhからの返信 (投稿日 : 2023 年 11 月 27 日)
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and We look forward to welcoming you back to our Motel in the future.

10/10 (非常に良い)

Raimana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien placé....propre et sûr..
2023 年 11 月に 4 泊滞在
A . J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,We look forward to welcoming you back to our Motel in the future.

2/10 (非常に不満)

Margaret

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
A J singhからの返信 (投稿日 : 2023 年 11 月 3 日)
Hi Margaret, thank you for your feedback. I was disappointed to see that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 2PM, it may require a few phone calls to our housekeeping team to clean the room.

10/10 (非常に良い)

Dave

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very modern and clean place to stay. Our kids loved the playground and having farm animals wandering around the paddocks outside. Staff were friendly as too
2023 年 10 月に 1 泊滞在
A.J Singhからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals. Our Motel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Motel in the future.

8/10 (良い)

Ellyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay. The staff were friendly and helpful. The property was well maintained and even had some livestock. Awesome play area for kids. Would have liked to stay longer.
2023 年 10 月に 2 泊滞在
A.J Singhからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and we look forward to welcome to back soon.Best regard Motel Manager A.J Singh

10/10 (非常に良い)

Claire

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Séjour agréable. Extérieur au top pour les enfants.logement confortable et agréable.
2023 年 8 月に 1 泊滞在
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

8/10 (良い)

Nash

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Brett

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to take the family
2023 年 6 月に 1 泊滞在
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

Brett

2023 年 6 月に 3 泊滞在
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to rate our Motel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 (非常に良い)

Ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay here! Would recommend!
2023 年 3 月に 2 泊滞在
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 (非常に良い)

YAN

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very suitable for family
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 (非常に良い)

Kellie

2023 年 1 月に 1 泊滞在
A J Singhからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 (普通)

andrew

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス
Large space for living in.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

Marie France

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
À recommander
Très bon séjour. Les hôtes sont absolument gentils et serviables. À recommander. Motel très bien situé et tranquille
2023 年 1 月に 3 泊滞在

6/10 (普通)

Mark

2023 年 1 月に 2 泊滞在

6/10 (普通)

Shubhkaran

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
The property is over priced,very small and condition needs to be looked into for some of the things. It is close to all the activities like skyline,mini golf etc.

8/10 (良い)

Myeong-il

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good and tidy
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the rooms and how big they were - heaps of room. Tidy and very modern looking and the bed was real comfy. would recommend. and the Alpcas were cute
2022 年 11 月に 2 泊滞在

4/10 (不満)

Geoffrey

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The more you looked at the place over the 2 day stay we had the more you could see how unclean the room was mold on the windows and curtains, multiple cob webs, hand prints all over the wall, dirty walls and doors, bed sheets were horrible to sleep in, the bed felt damp. staff were not friendly at all and the drive way badly needs the deep pot holes filled will not recommend or stay again
2022 年 11 月に 2 泊滞在

8/10 (良い)

Alys

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved that it was a great family friendly spot. The playground is old but convenient and the animals are delightful. The room was comfortable and it was a good base while exploring Rotorua. Far enough away that there is no smell. Only downfall was it looked like the cleaners might have missed the bath tub. But well worth the stay and value for money.

8/10 (良い)

amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice quiet location, good rooms.

10/10 (非常に良い)

Tammara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very neat place. Have cute farm animals on the property too, made it even more interesting.
2022 年 10 月に 3 泊滞在

10/10 (非常に良い)

Leonie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It had a view of the lake, was out of town, comfortable and clean
2022 年 9 月に 3 泊滞在

2/10 (非常に不満)

Ambrish

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed a couple of nights at this motel. Where to begin: - They provided with only one soap, shampoo and body wash for 3 adults booked and staying. - They did not replenish them the next day. We had to use our own. - They replenished one Towel short the next day. We had to use our own. - When we asked them to provide the above utilities, they did not bother to even respond. - PLUS we found a Cockroach roaming in the room. Disgusting service and place. Avoid at all cost.
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Claire

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My daughter over the alpacas and chickens! Brilliant play area!
2022 年 7 月に 2 泊滞在

8/10 (良い)

Jay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I’ll definitely book again. Wonderful staff. Family friendly accommodations.
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Angel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The motel is very clean and comfortable. Designated car space right in front of the room very convenient.
2022 年 6 月に 3 泊滞在

10/10 (非常に良い)

Sohan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best place to stay in Rotorua
Best place to stay in Rotorua! Great family run business!
2022 年 5 月に 1 泊滞在
Pからの返信 (投稿日 : 2022 年 6 月 13 日)
Thanks for the review. See you next time your passing through Rotorua

8/10 (良い)

Katrina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Everything inside the unit was very new and tidy apart from the pullout sofa beed which was extremely uncomfortable. Receptionist was very friendly and helpful.
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Sonal

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a pets friendly location which allowed us to have our puppy with us. The room was spotless. Service in general was great. The premises were beautiful and tidy. We had a great stay.
2022 年 2 月に 2 泊滞在

8/10 (良い)

Brendon

2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

Simon

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Well kept, peaceful and just all round a good experience
2021 年 12 月に 1 泊滞在
Philからの返信 (投稿日 : 2021 年 12 月 14 日)
Thanks for the review glad you had a nice stay with us.

10/10 (非常に良い)

Colleen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 11 月に 2 泊滞在