Stayed at the 1 bedroom apartment. The unit is spacious and was clean upon our arrival. A/C, washer/dryer and all other appliances were in perfect working condition. Safe security box was useless, because it was not attached to the wall or furniture so the potential thief would just take the whole thing. Location is spectacular, high end region of Rome, 3 minutes walk from Piazza del Popolo, tucked in a quiet street, protected from the hordes of tourists. Customer Service phone line was somewhat annoying, as each call was taken by a different agent, and apparently they did not share among themselves the customer's contact history. In general a positive experience and I would definitely stay at Piazza Margutta again.