After a long day of travel we arrived to a filthy house! We arrived at the same time as 2 20 year old guys, who were there to clean, they were done in 45 minutes and when we walked back in the only thing they had done was make the beds and who knows if the sheets were even clean. The floors had food all over them, carpets dirty, couch and dining cushions had stains, the patio screen was ripped and hanging. Windows were dirty and tracks full of mold.
The 3 bathrooms had dirty floors and one of the bedroom door frames had a fresh bloody booger 🤢
I immediately called Vacasa and in an hour they sent out 2 different cleaners, who were also disgusted with the conditions and they took pictures and called their supervisor.
After 2 hours of cleaning and remaking beds, we needed in, it was almost 7:30 and we had 2 small kids who were hungry and exhausted.
The floors were not mopped and we had black feet and had to wash them every night before bed. But at least it was better.
We talked to the people on the other side of the town house and they said theirs was filthy as well but they just cleaned it themselves....that is awfu!
The pots and pans are terrible especially the frying pans, if you stay here bring your own! The knives are dull and we had 2 glasses, no spoons and 1 garbage bag. The cleaning service did bring us more and we’re very apologetic.
I could go on and on 😡 but you get the idea, I won’t even mention what was under the cushions and couch, but they hadn’t been cleaned under in a long time!
It rained one day and we looked forward to the fireplace but big surprise, the propane tank was empty. I called and was told it would be filled...it wasn’t.
It is sad because this is a beach front town home and it could be beautiful but it is run down and the cleaning company is not doing a good job.
I would not recommend this home to anyone.
I was only refunded my cleaning fee plus 5% of the rental price. Which I do not think is fair, this home is not as it is listed and was not cheap to rent.
We had to stay because the only place they offered to move us to was a run down mobile home on the highway facing the back of a building....really, we rented a beach front home.
Vacasa is doing a horrible job managing this home and I am NOT a satisfied customer.
Next time I will find a home that is managed by a different company.
We would not let it ruin our vacation, but let’s just say it was nice to come home to a CLEAN house!