Exterior

Reviews of Courtyard by Marriott Rochester Mayo Clinic Area/Saint Marys

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 387 out of 618 reviews" "
Rating 8 - Good. 176 out of 618 reviews" "
Rating 6 - Okay. 33 out of 618 reviews" "
Rating 4 - Poor. 14 out of 618 reviews" "
Rating 2 - Terrible. 8 out of 618 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, comfy beds, great staff.
Stayed 1 night in May 2024

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel at a reasonable rate. Our three night stay was very pleasant.
Stayed 3 nights in May 2024

8/10 Good

Abdirashid G., Saint Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access and cleanliness. Good staff
Stayed 1 night in May 2024

8/10 Good

Sandra

Liked: Staff & service
Love the location when it comes to appointments at the Mayo. It was great to have the underground hallway during a rainy stay! There are tons of shops and restaurants in the area. I would definitely return stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Harold Noe,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient if at Mayo
Stayed 1 night in Apr 2024

8/10 Good

Ralph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful with information about shuttle transportation to the Mayo clinic. They were quick to ask if we had questions and very friendly and knowledgeable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daryl

Business traveler, Traveled with family
Liked: Amenities
EASY access! Excellent eating sites. VERY FRIENDLY staff. Very accommodating. Parking adjacent to hotel. Property needs cosmetic repairs.
Stayed 3 nights in Apr 2024

6/10 Okay

Stef

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place but the few times I talked to the front desk it was always short and rude and then changed the tone with the person before and after me. Not nice. I also didn’t park in the parking lot and still got charged. Oh well
Stayed 2 nights in Apr 2024

10/10 Excellent

susan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mayo clinic for our sppt.
Stayed 1 night in Apr 2024

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough lighting. A comfortable small couch for sitting. But there should be a floor lamp for reading. When it’s dark outside there is no way you can sit in comfort to read. Room was neat and clean but too crowded. Rooms were actually pretty small. Probably built that way to make room for more rooms in building.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of walking across the street to St Mary’s.
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. The bar staff were excellent. Housekeeping came knocking on our door at 8:15 am , to see if we were still there. Thought that was odd.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonas Cordeiro da

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked it
Stayed 1 night in Mar 2024

10/10 Excellent

Ginny

Stayed 1 night in Feb 2024

8/10 Good

Keetloude, Lakeville

Stayed 2 nights in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024
Response from Emily on Feb 13, 2024
Good afternoon, Megan! Thank you so much for taking the time to review your stay. We appreciate the recognition and hope to welcome you back again soon!

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2024

10/10 Excellent

Angie

Great service
Stayed 1 night in Jan 2024
Response from Emily on Jan 29, 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay.

6/10 Okay

Andrew, Saint Cloud

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Emily on Jan 25, 2024
Thank you for sharing your feedback with us. We appreciate your input and would love to learn more about your experience to better understand how we can improve. If you have any specific concerns or suggestions, please feel free to reach out. We value your opinion and hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay!
Very nice property. Just across the street from St Mary’s Hospital. Excellent location!
Stayed 2 nights in Jan 2024
Response from Emily on Jan 25, 2024
Thank you for the fantastic review and for choosing to stay with us! We're thrilled to hear that you found our property very nice and enjoyed the excellent location, especially being so close to St. Mary's Hospital. Your positive feedback means a lot to us, and we hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Ronald, Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Emily on Jan 15, 2024
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

8/10 Good

jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a nice stay. I was here for medical reasons, as Mayo is right across from the hotel. $15/night parking added on to an already pricey room affected my rating. The in-house restaurant’s food did not warrant the price you pay. I will be in town up to 22 stays in the next 2 years. I doubt that I will return.
Stayed 2 nights in Jan 2024
Response from Emily on Jan 15, 2024
Thank you for sharing your feedback with us. We're glad to hear you had a nice stay, especially considering your medical reasons for visiting. We apologize for any inconvenience caused by the parking fee and understand the impact on your overall experience. We appreciate your comments on the restaurant, and we'll certainly take them into consideration for future improvements. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sharon

Stayed 10 nights in Dec 2023
Response from Emily on Jan 15, 2024
Thank you for the positive rating! We're pleased to know you had a positive experience during your stay.

2/10 Terrible

David

Business traveler, Traveled with partner
The room as great but the WIFI wasn’t working. Plus the websites are so bad, there are no phone numbers or addresses listed so we went to wrong hotel. Our room was at the end of the hall which was horrible for me because of my hip and leg. The hotel and rooms were lovely and staff was good. Put your phone and address prominently on website!!! It’s miserable not being able to speak to a live person when you’re n a strange city, it’s dark, you’re tired and your spouse is cranky.
Stayed 2 nights in Dec 2023
Response from Emily on Dec 26, 2023
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the room and found our hotel, rooms, and staff lovely. However, we sincerely apologize for the inconvenience you experienced with the WIFI and the challenges with our website. Your comments are valuable, and we'll certainly look into improving the website's information visibility. We understand the importance of accessibility, especially in unfamiliar surroundings. We appreciate your understanding and hope to have the opportunity to provide a smoother experience for you in the future.

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many shops in close proximity. Hotel's "Saints" dining room and "Bistro" breakfast were EXCELLENT!!! Great food, reasonably priced, and VERY ACCOMMODATING staff! Rooms show some wear, need updating in near future.
Stayed 3 nights in Dec 2023
Response from Emily on Dec 26, 2023
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the convenience of nearby shops and had an excellent dining experience at our "Saints" dining room and "Bistro" breakfast. Your compliments on the food, pricing, and the accommodating staff are truly appreciated.We appreciate your feedback on the rooms, and we take it to heart. We're actively working on plans for updates to ensure a more comfortable stay for our guests. Your insights are valuable, and we look forward to welcoming you back to experience the improvements.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Dec 26, 2023
Thanks for the awesome review Diana! We love seeing that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fabulous days is Rochester
Stayed 2 nights in Dec 2023
Response from Emily on Dec 26, 2023
Thank you for the wonderful review! We're happy to read that you enjoyed your day in Rochester, it truly is a wonderful city!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms in convenient location. Paying to park was a negative but that's it.
Stayed 1 night in Dec 2023
Response from Emily on Dec 26, 2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our rooms nice and enjoyed our convenient location. We appreciate your feedback regarding the parking fee, and we'll certainly take it into consideration as we strive to enhance our guest experience. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel! I was a little disappointed at the liquid soap/shampoo/conditioner being way above the tub and was not reachable from the tub.
Stayed 2 nights in Dec 2023
Response from Emily on Dec 26, 2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay. We appreciate your input regarding the placement of the liquid soap/shampoo/conditioner and will certainly take this into consideration for future improvements. Your comfort is important to us, and we look forward to welcoming you back for another great experience.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
The room was very comfortable and clean, the atmosphere was relaxing and quiet.
Stayed 2 nights in Nov 2023
Response from Emily on Dec 26, 2023
Thank you for sharing your positive experience! We're thrilled to hear that you found our room comfortable and clean, and that the atmosphere was relaxing and quiet. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Emily on Dec 26, 2023
Thank you for taking the time to leave a positive review. We're delighted that you had a pleasant stay with us.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Emily on Dec 26, 2023
We're grateful for your positive review! It's fantastic to hear that you had a good time at our hotel.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Emily on Dec 26, 2023
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Roberta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room still has very uncomfortable chairs. When I stayed 2 years ago I mentioned this. The manager said they were going to replace them soon, so disappointed they were the same uncomfortable chairs
Stayed 1 night in Nov 2023
Response from Emily on Dec 26, 2023
Thank you for your feedback and for returning to our hotel. We appreciate your loyalty and regret that you found the chairs uncomfortable once again. We sincerely apologize for any inconvenience caused, and we want to assure you that we take your comments seriously. We'll address this matter promptly and strive to make the necessary improvements. We value your input and hope to have the opportunity to provide a more comfortable experience during your next stay.

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023
Response from Emily on Dec 26, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and would love to learn more about your experience to better understand how we can improve. Please feel free to reach out to us directly so we can address any concerns you may have.

8/10 Good

Jenn

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel is nice. The staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Emily on Dec 26, 2023
Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and our staff friendly and helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
asked if had a swimming pool, when we got there it was closed and it was the choice of hotels. very disappointed
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

CHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person checking us in was so very helpful and kind. I would stay at this place many times over and would always recommend this location as an excellent place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 2 nights in Oct 2023
Response from Emily on Dec 26, 2023
Thank you for the positive feedback! We're thrilled to hear that you had a great experience during your stay with us.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Gerald, Garner

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Wonderful check-in staff!! The room was so beautiful, clean, and so very close to St. Mary’s hospital.
Stayed 1 night in Sep 2023

8/10 Good

Gary

Stayed 1 night in Sep 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Would hughly recommend
Stayed 1 night in Sep 2023