Rittenhouse Row

The staff was helpful, professional and kind. The hotel and room was clean and updated. I did have a few issues regarding my stay. First, I called ahead to let the staff know I’d be checking in after 3am. I confirmed my reservation would be safe and the shuttle would be available. I called 5 times before I spoke with a human. Then I waited over 45 minutes for the shuttle while I called the hotel twice telling them the shuttle had not arrived and it still had not arrived. I took a $25 Uber to the hotel at 4:15 am. When I arrived, I was told my room with two queens had been split into two separate rooms, each with a king bed but the rooms were not adjoining. I traveled with my 14 and 12 year old children. My 14 year old slept alone in a separate room. The shower also never produced hot water.

Little trouble getting in but host was responsive despite the late hour. I would have appreciated a more accurate description of the parking situation. Not only is there no parking on site, there is no parking anywhere close. The place is nice and roomy.