リオ ホテル

「Everything was great about the property and my stay」

「New, great experience」

「The potential of a 3.5☆ but for maintenance and staffing. The sheets were soiled and the toilet was blocked up. Regular maintenance and proper staffing could prevent these issues. So instead of a 3☆ they get 1.5☆」

「Problem with paying the pet fee. A bit of confusion to how to pay this. Cabin was just as shown. It had enough supplies for the night. Loves the campfire and s'mores. Love the area, plenty of room between cabins for some privacy. Definitely stay again.」

「Great stay. Beautiful property.」

「Friendly staff」

「The hotel was closed upon arrival and no one ever arrived. The windows were broken and there was an odor of cat urine and a dozen feral cats. We left since the hotel was closed and sought other accommodations. I will demand a full refund from Expedia and my credit card company. Filthy!」

「The room was right by the elevator which worried me, but is was so quiet all night!」

「英語が話せないのにスムーズなチェックイン、すごく助かりました。スタッフもフレンドリーで楽しい思い出になりました。」

「立地は非常に良い。設備は少し古い」

「Took too long to check in on Friday night, there should have been more than one person checking in guests on a busy weekend. Staff was lacking throughout our stay. I did not see one housekeeper the entire weekend. Our room was adequate, but there was black mold around the shower, products on the wall were half empty, a dog toy under the bed (which indicates a lack of attention to vacuuming), and most of the USB outlets did not work. I booked two rooms, one of which had a strong urine smell and...

「Not ok」

「Amazing staff. Front desk was very patient and helpful when I had an issue of my own making」

「Staff was very nice and polite!I」

「Wonderful staff who answered questions, made suggestions for local restaurants and shopping. Older facility, but well cleaned and maintained.」