6/10 Okay
James
Traveled with partner
Apr 3, 2024
Liked: Cleanliness
Poor concierge services - they do bare minimum and did not properly explain specifics. For example they recommended we leave without umbrellas to visit museum of the future on rainy day knowing full well taxis/ubers drop off is quite a distance across an open square to the museum (we got soaked). They also told us it was an “easy 15 minute walk” from museum of future to aquarium (definitely not and through a very sketchy area to boot) - fortunately we had decided to Uber at that point. Despite checking in on my birthday and mentioning it to concierge it wasn’t recognized until a small round cake was left in our room 3 days later. Hotel has no bar (was not reopened since Pandemic), staff is not proficient in English and facilities appear worn. If you are looking for quality / class I would suggest avoiding this hotel altogether and staying at Belmond Copacabana Palace.
James
Stayed 4 nights in Mar 2024