4/10 (不満)
David
2026 年 2 月 12 日
良かった点 : 設備とサービス、施設のコンディションと設備
The girl at the front was nice but very inexperienced. My husband had not made the reservations, but he did go to the desk to check us in. We had previously paid Expedia for the entire package of flight, car and hotel. However, she went ahead and charged him $306.+ for a two-night stay. He asked me about it and I told him that we had already paid so he went back to talk to her about it. She said she couldn’t refund it because she didn’t know how Expedia worked and she had to wait to talk to a supervisor. It wasn’t the worst thing that ever happened, but it did add stress to an already stressful trip as we were in Richfield to attend my brother’s funeral. It seems to me that they need to put experienced people at the front desk for check-in purposes so this kind of thing can be avoided. The room was nice, but I felt that the shower could’ve been a little cleaner. It had red mold stains in the corners that a little bleach could probably have done wonders for.
David
2026 年 2 月に 2 泊滞在